Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Richard

Thibodaux,Louisiana

Summary

Motivated and adaptable professional with a background in retail operations, sales, and inventory management. Strong customer service, merchandising, and teamwork skills. Currently pursuing a B.S. in Business Management with a concentration in Maritime Management. Eager to secure an internship to leverage business expertise and operational knowledge in a practical environment.

Overview

4
4
years of professional experience

Work History

FSC Team Member

Academy Sports + Outdoors
02.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Associate

Thibodaux Store
06.2021 - 02.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Participated in training sessions to stay updated on product information and company policies.

Education

Bachelor of Science - Business Management

Nicholls State University
Thibodaux, Louisiana
04.2025

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Following instructions
  • Collaboration and teamwork
  • Leadership qualities
  • Workplace safety
  • Training and mentoring
  • Relationship building

Timeline

FSC Team Member

Academy Sports + Outdoors
02.2023 - Current

Associate

Thibodaux Store
06.2021 - 02.2023

Bachelor of Science - Business Management

Nicholls State University

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Joel Richard