Joel Richardson
Charleston,IL
Summary
Dynamic broadcast professional with expertise in signal monitoring and equipment troubleshooting at WEIU. Proven ability to enhance operational efficiency through effective training and collaboration. Committed to maintaining high-quality transmission standards while ensuring safety protocols. Strong communicator with a focus on problem analysis and technical documentation to support team success.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
Work History
Master Control Room/Broadcast Equipment Operator
WEIU Through Eastern Illinois University
Charleston , IL
03.2004 - 11.2025
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Monitored equipment usage and reported any malfunctions for timely repairs.
- Collaborated with team members to streamline operational workflows and enhance productivity.
- Trained new operators on safety protocols and equipment handling procedures.
- Thoroughly monitored outgoing television transmission signals, ensuring the highest quality and adherence to broadcast standards, to deliver a seamless viewing experience to the audience.
- Effectively troubleshoot equipment malfunctions in real time to maintain a consistent, high-quality outgoing signal with minimal disruptions.
- Actively provided comprehensive support to students, demonstrating a commitment to their academic success by specifically offering assistance such as unlocking doors and granting access to necessary resources, all while accommodating their project needs and assignments that often extend beyond the standard operating hours.
- Thoroughly documented and reported all identified discrepancies, meticulously distinguishing between those stemming from equipment malfunctions and those resulting from operator errors, ensuring accurate records for analysis and preventative measures.
- Organized and cataloged Super VHS, Digital VHS, DVD, and CD materials for effective library management.
- Duplicated and archived new programs on physical and digital media for broadcast and archival retention.
Front Desk Receptionist (Off Hours)
City Of Charleston Police Department Through Innovative Staff Solutions
02.2003 - 03.2006
- Managed front desk operations, ensuring efficient visitor communication. Assisted in processing incoming calls and directed inquiries to the appropriate personnel. Trained new staff on front desk procedures and office protocols to enhance team efficiency. Greeted visitors at the front desk and managed the check-in process. Scheduled, coordinated, and confirmed weekly timesheets and payroll information, ensuring accuracy and completeness of submissions. Developed strong working relationships with team members, fostering a positive work environment, often coordinating between temporary staff and Police Department personnel. Maintained accurate records of visitor logs for security purposes and compliance with company policies, providing an accurate log of interactions prior to police contact.
Retail Worker
Waldenbooks
11.2004 - 04.2005
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash register balances throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking merchandise and organizing displays.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Retail Worker
GNC, General Nutrition Center
09.2004 - 02.2005
- Provided exceptional customer service, assisting customers with product selection and inquiries.
- Managed inventory levels, ensuring shelves remained stocked with popular health products.
- Operated point-of-sale systems accurately, processing transactions efficiently to enhance customer experience.
- Trained new staff on operational procedures and best practices for customer engagement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Front Desk Receptionist (Night Auditor)
Fairfield Inn Marriott
03.2002 - 02.2003
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated reservations using hotel management software to ensure accuracy.
- Maintained cleanliness and organization of the front desk area for optimal guest experience.
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Performed end-of-day procedures and audits to process daily transactions.
- Performed general maintenance tasks and completed daily room laundry functions.
- Effectively managed a wide array of guest requests and travel-related inquiries, demonstrating strong problem-solving and communication skills. Consistently provided personalized recommendations for local restaurants, attractions, and stores, meticulously tailoring suggestions to individual guest preferences and needs, thereby significantly enhancing their overall comfort, enjoyment, and satisfaction during their stay.
- Managed nightly financial audits, ensuring accuracy and compliance with hotel policies.
Assistant Manager
C&M Video/Movie Gallery
04.1998 - 09.2001
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Analyzed inventory levels and implemented restocking processes to minimize stockouts.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Telemarketing Sales Representative
Consolidated Market Response
08.1996 - 01.1998
- Trained and mentored new sales representatives on effective communication techniques.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Served as a mentor for new hires within the telemarketing department by sharing best practices that contributed to their quick integration into the team.
- Asked pertinent questions to understand customer requirements.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Dishwasher
D&W Restaurant
05.1996 - 08.1996
- Operated industrial dishwashing equipment, ensuring cleanliness and sanitation standards.
- Maintained organized workspace by properly sorting and storing clean dishes and utensils.
- Collaborated with kitchen staff to streamline dish collection processes during peak service hours.
- Trained new staff on proper washing techniques and equipment usage for optimal efficiency.
- Assisted in maintaining compliance with health regulations through regular equipment maintenance checks.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Dishwasher
Sirloin Stockade
02.1996 - 05.1996
- Operated industrial dishwashing equipment, ensuring cleanliness and sanitation standards.
- Maintained organized workspace by properly sorting and storing clean dishes and utensils.
- Trained new staff on proper washing techniques and equipment usage for optimal efficiency.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Retail Worker/Maintenance Supervisor
Toys"R"Us
06.1995 - 01.1996
- Managed daily operations, ensuring efficient customer service and store organization.
- Trained and mentored new employees on store policies and customer engagement techniques.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Managed inventory levels, conducted stock audits, and coordinated restocking efforts to maintain product availability.
- Implemented promotional strategies that increased foot traffic and boosted overall store revenue during seasonal events.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Supervised daily maintenance operations to ensure optimal equipment performance and safety compliance.
Garbage Collector/Yard Waste Removal
Waste Managment
04.1995 - 06.1995
- Adhered to safety protocols while handling hazardous materials and equipment.
- Trained new staff on operational procedures and safety standards.
- Decreased litter accumulation in public spaces with consistent daily garbage collection routines.
- Used hand signals to communicate with other workers or drivers.
- Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces.
- Collected refuse and recyclable materials from residential buildings.
- Operated lift gate and other devices properly to safely unload materials.
Cook, Dishwasher, Front Line Worker, Maintenance,
Ponderosa Steakhouse
06.1993 - 03.1995
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with team members to streamline food preparation processes and improve service speed.
- Oversaw inventory management, reducing waste through effective stock control practices.
- Implemented quality control measures to ensure consistency in food taste and presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at end of shifts.
- Assisted customers with inquiries, enhancing overall shopping experience through effective communication.
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Proven ability to learn quickly and adapt to new situations.
- Monitored inventory levels of cleaning supplies, ensuring availability for uninterrupted operations.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Fry Cook
Long John Silver's
08.1994 - 09.1994
- Operated deep fryers and grills to prepare high-quality food items efficiently.
- Maintained cleanliness and organization of kitchen stations to uphold safety standards.
- Monitored food stock levels and notified management for timely replenishment.
- Assisted in training new staff on proper cooking techniques and safety procedures.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Conducted regular maintenance checks on kitchen equipment to prevent downtime.
- Cleaned, stocked, and restocked workstations and display cases.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained high standards of cleanliness, ensuring sanitary cooking environment.
Fry Cook
Long John Silver's
08.1992 - 06.1993
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Tested temperatures of food at specified intervals by using food thermometers.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
- Reduced ticket times, resulting in increased table turnover rates during peak hours.
- Reduced food waste, closely monitoring product usage and inventory levels.
- Improved customer satisfaction with quick and accurate order fulfillment.
- Trained new employees in fry cook duties, elevating team performance.
- Cleaned and sanitized work areas, utensils and equipment.
- Operated grills, fryers and ovens to cook food items.
- Maintained cleanliness and organization of kitchen stations to uphold safety standards.
Education
High School Diploma -
Mattoon High School
Mattoon Il05-1994
Skills
- Broadcast operations
- Equipment troubleshooting
- Signal monitoring
- Routine maintenance
- Equipment safety protocols
- Transmission quality assurance
- Technical documentation
- Inventory management
- Media archiving
- Emergency response protocols
- Training and mentoring
- Problem analysis
- Front desk operations
- Communication skills
- Following project plans
- Attention to detail
- Equipment cleaning
- Teamwork and collaboration
- Safety monitoring
- Task delegation
- Quality control
Timeline
Retail Worker
Waldenbooks
11.2004 - 04.2005
Retail Worker
GNC, General Nutrition Center
09.2004 - 02.2005
Master Control Room/Broadcast Equipment Operator
WEIU Through Eastern Illinois University
03.2004 - 11.2025
Front Desk Receptionist (Off Hours)
City Of Charleston Police Department Through Innovative Staff Solutions
02.2003 - 03.2006
Front Desk Receptionist (Night Auditor)
Fairfield Inn Marriott
03.2002 - 02.2003
Assistant Manager
C&M Video/Movie Gallery
04.1998 - 09.2001
Telemarketing Sales Representative
Consolidated Market Response
08.1996 - 01.1998
Dishwasher
D&W Restaurant
05.1996 - 08.1996
Dishwasher
Sirloin Stockade
02.1996 - 05.1996
Retail Worker/Maintenance Supervisor
Toys"R"Us
06.1995 - 01.1996
Garbage Collector/Yard Waste Removal
Waste Managment
04.1995 - 06.1995
Fry Cook
Long John Silver's
08.1994 - 09.1994
Cook, Dishwasher, Front Line Worker, Maintenance,
Ponderosa Steakhouse
06.1993 - 03.1995
Fry Cook
Long John Silver's
08.1992 - 06.1993
High School Diploma -
Mattoon High School