Joel Rickards
Rocklin,CA
Summary
Well-educated Professional with experience in testing and documentation. Proven history of reliability shown when completing testing and maintaining detailed records of actions. Engaging and pleasant personality with dedication to accuracy and efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Computer Technician Consultant
Sierra West Consulting
02.2003 - Current
- Enabled end-user productivity by ensuring smooth functionality of computer systems and networks.
- Collaborated with team members to develop effective strategies for addressing complex technical challenges.
- Contributed to project success by assisting in the planning, execution, monitoring, control, and closure phases of various IT initiatives.
- Established strong professional relationships with clients through clear communication and consistent support in resolving their technical concerns.
- Streamlined workflow processes through the implementation of automated systems and tools.
- Managed inventory of replacement parts, ensuring prompt availability when needed for repairs or installations.
- Implemented data backup procedures to safeguard valuable information against potential loss or damage due to system failures or breaches in security measures.
- Provided remote support services for off-site clients experiencing technical difficulties, allowing them access to immediate assistance without needing on-site intervention.
- Evaluated client needs to recommend appropriate hardware and software upgrades that improved overall performance.
- Assisted in the development of training materials to facilitate user understanding of new systems or software applications.
- Optimized network efficiency by installing, configuring, and maintaining hardware and software components.
- Resolved technical issues for clients by providing timely and efficient troubleshooting solutions.
- Spearheaded efforts in updating outdated technology infrastructure at client sites leading to improved efficiency across all operations.
- Reduced downtime for users by efficiently identifying, diagnosing, and repairing various computer issues.
- Educated clients on best practices for computer usage to prevent future issues or complications.
- Developed customized IT solutions that met unique business requirements, optimizing operational efficiency and productivity for clients.
- Boosted customer satisfaction with prompt and accurate diagnosis of computer problems.
- Maintained up-to-date knowledge of industry trends and advancements to provide expert advice to clients.
Broadcast Engineer
KHSL/KNVN TV
02.1994 - 10.2020
- Analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool.
- Self-directed schedule..
- Desktop, laptop and smartphone evaluations.
- Gmail, Google search, Google docs
- Supported remote broadcasts successfully by setting up satellite uplinks, microwave trucks, or other mobile transmission equipment as needed.
- Safeguarded uninterrupted transmission with diligent monitoring of signal paths and swift resolution of problems.
- Optimized audiovisual systems for excellent on-air presentation, carefully calibrating each component as needed.
- Assisted in designing state-of-the-art control rooms that facilitated efficient collaboration between various broadcasting professionals.
- Enhanced broadcast quality by maintaining and upgrading equipment, ensuring optimal performance.
- Developed strong relationships with vendors to negotiate favorable pricing on essential broadcasting equipment purchases.
- Maintained a comprehensive inventory system for all equipment, enabling easy tracking, scheduling repairs when necessary.
Education
Bachelor of Science - Computer Science (updated)
University of The People
Los Angeles, CA06.2025
Bachelor of Science - Computer And Information Sciences
Chico State University
Chico, Ca06.1993
High School Diploma -
Paradise High School
Paradise, CA06.1988
Skills
- Reporting and analysis
- Product tests
- Good listening skills
- Computer skills
- Customer Service
- First Aid/CPR
- Microsoft Office, Photoshop software proficiency
- Organization and Time management
- Advanced math
- Microsoft Office
- Responsible
- Project Management
- Verbal and written communication
- Good telephone etiquette
- Multitasking abilities
- Excellent work ethic
Certification
- Osha Training - 30 hr General Industry
- CM - Certified Manager Certification
- CompTIA Security+
- Many other Technical related Certifications
Timeline
Computer Technician Consultant
Sierra West Consulting
02.2003 - Current
Broadcast Engineer
KHSL/KNVN TV
02.1994 - 10.2020
Bachelor of Science - Computer Science (updated)
University of The People
Bachelor of Science - Computer And Information Sciences
Chico State University
High School Diploma -
Paradise High School
- Osha Training - 30 hr General Industry
- CM - Certified Manager Certification
- CompTIA Security+
- Many other Technical related Certifications
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