Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel Rivera

St. Cloud,FL

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tech Support Specialist

ItsWorthMore.com
07.2023 - Current
  • Correctly evaluated the condition of devices and updated the client on the status of their order.
  • Kept a clean and organized area of operations to ensure team can keep workflow fluent.
  • Helped team members with their operations by helping them with any questions they had about customer response.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Cross trained to achieve project goals on time and within budget.

Back of House Team Member (BOH)

Chick-fil-A
08.2021 - 07.2023
  • Trained new BOH staff members on established processes, goals, and safety procedures per company policy.
  • Assisted in setting up and breaking down kitchen stations in a timely manner.
  • Maintained composure and work quality while under pressure.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations while also keeping the kitchen clean and organized.

Education

Self Studying For CompTIA A+ 1102

OCP - Applied Cybersecurity

Osceola Technical College
501 Simpson Rd, Kissimmee, Fl 34744
03.2023

High School Diploma -

Heritage Christian School
1500 E Vine St, Kissimmee, FL 34744
05.2022

Skills

  • Regulatory Guidelines
  • Collaborative Relationships
  • Feedback Acceptance
  • Goal Establishment

Certification

  • CompTIA Network +
  • CompTIA Security +
  • CompTIA A+ 1101

Timeline

Tech Support Specialist

ItsWorthMore.com
07.2023 - Current

Back of House Team Member (BOH)

Chick-fil-A
08.2021 - 07.2023

Self Studying For CompTIA A+ 1102

OCP - Applied Cybersecurity

Osceola Technical College

High School Diploma -

Heritage Christian School

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Joel Rivera