Joel Rivera
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Shift Manager, Food Handler
SoCal Frozen Treats
Los Ángeles , California
11.2023 - Current
- Supervised staff during shifts to ensure efficient operations and teamwork.
- Assisted in training new employees on company policies and procedures.
- Inspected work areas regularly for cleanliness and organization standards, especially equipment.
- Developed and maintained positive relationships with staff, customers, and partners.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing procedures within the guidelines standards.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
Education
New Open World Academy
Los Angeles , CASkills
- Workplace safety
- Punctual and reliable
- Customer Service
- Conflict resolution
- Fluent in Spanish
- Cash handling experience
- Equipment maintenance
- Quality assurance
Timeline
Shift Manager, Food Handler
SoCal Frozen Treats
11.2023 - Current
New Open World Academy