Joel Robles
Irvine,CA
Summary
Hard-working, responsible, and ambitious team player seeking to apply my customer service abilities and outstanding attention to detail to your team. My proven communication skills and strong work ethic will aid your company in meeting its business goals.
Overview
3
3
years of professional experience
Work History
Returns Associate/Optical Technician
Pair Eyewear
01.2024 - Current
- Processed and logged returns on excel spreadsheets.
- Remove trash and recycling from aisle-ways and keep a clean work environment.
- Updated and filled out BOL for outbound packages to other warehouse locations.
- Publish packing lists in standardized format for wider team use.
- Performed other duties as assigned.
- Used buffing machine to revitalize glasses frames.
- Used various tools to repair glasses hinges.
Retail Associate
Bloomingdales Outlet Store
03.2023 - 01.2024
- Increased customer retention by interacting and assisting customer's needs.
- Kept shelves stocked and organized.
- Ticketed and priced items to be displayed on the sales floor.
- Handled cash and card sales transactions.
- Managed fitting rooms and kept them clean and tidy.
Inside Sales Representative
DB Industrial Supply
07.2022 - 03.2023
- Placed purchase orders with vendors for customers.
- Shipped and received mail from vendors and shipped to customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem-solving resolutions.
- Produced and processed RMAs for customers when problems arrived with products.
- Quoted prices and shipping times to customers in order to assist making sales.
- Collaborated with outside sales representatives to generate leads and close sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customers questions regarding products, prices, and availability.
- Built relationships with customers and community to promote long term business growth.
General Associate
Knott's Berry Farm
10.2021 - 07.2022
- Handled cash and card sales transactions.
- Trained new employees on customer service, money handling, and organizing strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Contributed to team objectives in fast-paced environment.
- Rotated stock and restocked shelves to maintain product availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Kinesiology
Fullerton College
Fullerton, CA08.2027
High School Diploma -
Sunny Hills High School
Fullerton, CA08.2022
Skills
Time Management, Adaptability, Problem Resolution, Computer Literacy, Phone and Email Etiquette, Customer Service, Team Player, Pressure Management, 65 WPM Typing Speed
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Returns Associate/Optical Technician
Pair Eyewear
01.2024 - Current
Retail Associate
Bloomingdales Outlet Store
03.2023 - 01.2024
Inside Sales Representative
DB Industrial Supply
07.2022 - 03.2023
General Associate
Knott's Berry Farm
10.2021 - 07.2022
Associate of Science - Kinesiology
Fullerton College
High School Diploma -
Sunny Hills High School
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