Joel Rocha Garcia
Fontana,CA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Independent individual with excellent communication and customer service skills. As well as being a flexible and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Also a forward-thinking and industrious team player with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Life Insurance Agent
Life Insurance Services
03.2023 - 12.2023
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Merchandise Controller
TJX Marshalls
11.2020 - 02.2023
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Created and distributed reports on internal and external finances, audits, and budgets.
Floor Manager
Treasure Hunt
12.2017 - 11.2020
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed store inventory and stock levels to maintain availability of products.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bakery Worker
Cardenas Markets
12.2016 - 12.2017
- Inspected goods to establish accurate pricing and labeling.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Used utensils and equipment to portion, wrap and display bakery items.
- Improved overall efficiency by assisting with staff training initiatives, sharing industry knowledge, and best practices with colleagues.
Education
High School Diploma -
Fontana Highschool
Fontana, CA05.2016
Skills
- Prospecting clients
- Client Interviews
- Customer follow-up
- Seasonal Decor
- Data-driven decision-making
- Material Handling
- Demand forecasting
- Idea Development and Brainstorming
- Performance Evaluations
- Punctual and Dependable
- Carrying heavy loads
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Life Insurance Agent
Life Insurance Services
03.2023 - 12.2023
Merchandise Controller
TJX Marshalls
11.2020 - 02.2023
Floor Manager
Treasure Hunt
12.2017 - 11.2020
Bakery Worker
Cardenas Markets
12.2016 - 12.2017
High School Diploma -
Fontana Highschool