Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joel Rodriguez

Bayonne,NJ

Summary

Specializing in building and managing strong teams. A keen interest in Facilities Management Technology including BMS, CMMS and Zendesk Support. Superb computer skills but also well versed in field operations. Highly organized and detail-oriented Facility Manager bringing 9+ years of experience in providing leadership to Facilities and Engineering teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.

Overview

9
9
years of professional experience

Work History

Senior Facilities Manager

Cushman & Wakefield
11.2022 - Current
  • Oversight of over 2 Million Sq. ft. in downtown and financial district of Manhattan.
  • Scheduled, directed and supervised external contractors in maintenance and upkeep of 26 buildings.
  • Staff consist of one Facilities Manager, Two Facilities Coordinators and Two Maintenance Supervisors
  • Provide leadership and build out programs that deliver safe, well managed and well maintained buildings
  • Hire, train and motivate facility personnel
  • Maintain positive staff relationships
  • Manage finances including monthly accruals and annual budgets
  • Vetting vendors required for current and future needs of buildings within portfolio
  • Partner with clients facilities management department to ensure goals are aligned and deliverable deadlines are achieved
  • Manage portfolio KPIs and lead management staff to meet daily, monthly and annual KPIs
  • Ensure day to day operations of the facilities are implemented and carried out in a manner consistent with C&W policies and client directives
  • Ensuring all locations are in compliance with all local jurisdictions
  • Manage vendor relationships and ensure all contract obligations are being met periodically
  • Review lease and lease abstracts to identify potential risk for client
  • Review and approve all purchase orders via Yardi Voyager
  • Review Corrigo work order platform to identify deficiencies and identify if SLA is being achieved to meet client expectations.
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
  • Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
  • Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
  • Coordinated employee onboarding for operational and support staff.
  • Maintained and kept meticulous records on facility expenditures, gains and projections.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Evaluated facility operations and personnel for safety and health regulations compliance.

Facilities Manager

Cushman & Wakefield
05.2022 - Current
  • Oversight of over 2 Million Sq ft across 25 Locations in midtown and downtown area of Manhattan
  • Oversight of clients' corporate headquarters
  • This includes internal furniture moves and all mechanical, kitchen and FLS equipment
  • Provide leadership and build out programs that deliver safe, well managed and well maintained buildings
  • Hire, train and motivate facility personnel
  • Maintain positive staff relationships
  • Coordinate manpower, financials and vendors required for current and future needs of buildings within portfolio
  • Partner with clients facilities management department to ensure goals are aligned and deliverable deadlines are achieved
  • Manage portfolio KPIs and lead maintenance staff to meet daily, monthly and annual KPIs
  • Ensure day to day operations of facilities are implemented and carried out in a manner consistent with C&W policies and client directives
  • Manage vendor relationships and ensure all contract obligations are being met periodically
  • Review lease and lease abstracts to identify potential risk for client
  • Review and approve all purchase orders via Yardi Voyager
  • Review Corrigo work order platform to identify deficiencies and identify if SLA is being achieved to meet client expectations.

Facilities Manager

Jones Lang Lasalle
12.2019 - 05.2022
  • Supported Facilities Management oversight of 8 to 10 Maintenance
  • Mechanics and Operating Engineers across 60+ locations in tri state area covering on average 600k to 1 Million Sq. ft.
  • This includes clients corporate headquarters
  • Oversee JLL Corrigo work order systems and data for performance reporting, including maintenance management.
  • Manage relationships with key internal and external vendor partners.
  • Use budget provided to create and manage site purchases -Manage launch of new site(s)/floor expansions and liaise with customer on site
  • Provide project progress updates to FM or client manager as needed
  • Mentor and coach Maintenance Mechanics.
  • Complete bimonthly facilities inspections as per clients desired business standards and policies
  • Implement COVID protocols and support clients' plans for return to office operations.
  • Responded to building emergencies and managed repairs.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Investigated problems and determined appropriate remedies.
  • Controlled expenses to meet budget requirements.
  • Evaluated facility operations and personnel for safety and health regulations compliance.

Global Facilities Process Manager

The We Company
01.2018 - 12.2019
  • Identify, develop and recommend professional development needs and coordinate/conduct training
  • Support Regional Facilities Process Managers in USA, Canada, LATAM, & Asia with scaling strategies, developing market processes for preventive maintenance to critical equipment, facilities operations and determine metrics for outsourcing labor
  • Key stakeholder in development of WeWorks Asset Management and data collection process
  • Provide facilities operations support for building operations and critical equipment management of co-working and enterprise office spaces across the500+ locations, globally
  • Support development of SOPs for Operations and Maintenance of MEP critical equipment in accordance with companies business standards and in compliance to local, state and federal regulations
  • Lead Facilities Management Playbook development project
  • Work collaboratively with other departments (i.e Construction, Design
  • Community, Finance, Member Experience)
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
  • Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
  • Gathered and analyzed large amounts of data to determine improvement projections.
  • Analyzed steps of activities to discern existence of business processes for formalization.
  • Responded rapidly to market shifts to make changes to corporate processes.
  • Evaluated impact of process change on overall operation and determined return on investment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.

Facilities Manager

WeWork
04.2015 - 01.2018
  • Provided facilities operations support across 15 WeWork locations in tristate area with 8 direct reports
  • Oversight on all payroll responsibilities within budget: Scheduling and OT approvals
  • Conduct weekly meetings with direct reports to review any outstanding items or general issues
  • Oversight on facilities budgets and spending
  • Continuously monitor, audit and drive contracts for all facilities services: , Fire Life safety, Elevator, Pest Control, Bulk Waste Removal
  • Upholstery Cleaning and Janitorial
  • Drive performance so that team met weekly, monthly and annual KPI deliverables
  • Participated in hyper expansion of WeWork locations by fast tracking reactive and preventative maintenance programs within portfolio
  • Review all punch list items during new construction hand overs until close out package was completed at 100%
  • Maintained professional relationship with onsite Community
  • Managers and base building staff
  • Project Manage any large scale projects with in-house team of facilities leads or with outside vendors.
  • Responded to building emergencies and managed repairs.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Investigated problems and determined appropriate remedies.
  • Controlled expenses to meet budget requirements.
  • Supervised staff of 15 in day-to-day activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Accounted for building usage and organizational needs when planning maintenance activities.
  • Drove continuous improvement of processes and systems operation.
  • Maintained HVAC, temperature control, electrical and building automation systems.
  • Interviewed, hired and trained qualified maintenance employees.
  • Analyzed building control and HVAC system performance and recommended improvements.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Performed start-up functions on systems based on project plans, specifications and contract documents.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Prepared reports and schedules with accuracy.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

Help Desk Manager

WeWork
06.2014 - 04.2015
  • Manage maintenance requests via Zendesk ticketing platform -Generate maintenance ticket reports -Coordinate Facilities mechanic work schedules -Prioritize and escalate issues first to the Facilities Operations Managers then to Regional Director of Facilities, based on emergency level -Recommend the use of resources to resolve issues -Ensure Facilities teams are properly equipped -Coordinate delivery of maintenance equipment and supplies -Coordinate and schedule trash removal as required -Track Facilities inventory and equipment budget -Analyze team productivity by comparing weekly time sheets to ticket resolution metrics -Coordinate ad hoc corporate headquarter projects as needed -Meet with third party contractors and coordinate efforts to provide service -In conjunction with the Regional Director of Facilities, maintain Quality
  • Assurance and Control of region
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Managed help desk consisting of 4 employees and conducted performance evaluations.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as Corrigo and Zendesk.
  • Monitored problem management database and followed up with assigned personnel.
  • Used ticketing systems to manage and process support actions and requests.
  • Recruited, trained and supported help desk technicians and representatives.
  • Provided basic end-user troubleshooting and desktop support.
  • Assisted with updating technical support best practices for use by team.
  • Scheduled staff and delivered training materials and information.
  • Researched product and issue resolution tactics to address customer concerns.

Education

Associate of Science - Environmental Control Technologies

NYC College of Technology CUNY
Brooklyn, NY

Regents - Technology

William E Grady VHS
Brooklyn, NY

Bachelor of Science - BTech Facilities Management

CUNY NYC College of Technology
Brooklyn

Skills

  • Creative and innovator for building management solutions and operations
  • Space planning, Functional Design, Project Management
  • Standards operating procedure development, Lease and contract management
  • Data collection, Analytics and Asset Management
  • Planning and Scheduling
  • Performance Evaluation
  • Service Contracts Management
  • Cost-Reduction Methods
  • Performance Evaluations
  • Strategic Planning
  • Budget Administration
  • Project Management
  • Asset Management
  • Emergency Preparedness

Languages

Spanish
Native or Bilingual

Timeline

Senior Facilities Manager

Cushman & Wakefield
11.2022 - Current

Facilities Manager

Cushman & Wakefield
05.2022 - Current

Facilities Manager

Jones Lang Lasalle
12.2019 - 05.2022

Global Facilities Process Manager

The We Company
01.2018 - 12.2019

Facilities Manager

WeWork
04.2015 - 01.2018

Help Desk Manager

WeWork
06.2014 - 04.2015

Associate of Science - Environmental Control Technologies

NYC College of Technology CUNY

Regents - Technology

William E Grady VHS

Bachelor of Science - BTech Facilities Management

CUNY NYC College of Technology

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Joel Rodriguez