Joel Rodriguez
San Antonio,Texas
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Seasonal Driver Helper
UPS
Kirby, Texas
- Supported driver in delivery.
- Adjusted routes based on business needs.
- On-road support.
- Provided excellent customer service by answering questions about products or services offered by the company.
- Assisted customers with unloading their purchased items at the final destination.
Customer Service Specialist
H-E-B Grocery
San Antonio, TX
06.2022 - 07.2024
- Responsible for reviewing submitted orders.
- Contacting Customers regarding order selection as needed
- Work as one of the primary points of contact for customer service and review all online orders
- Packaging grocery items in accordance with Standard Operating Procedure
- Ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris
- Corresponding with OSEA Guidelines to uphold employee safety
- Manage Employee conduct and upholding managerial presence in the store
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Produce Production
H-E-B Grocery
- Produce cutting, product labeling and kitchen experience
- Working in cold temperatures for produce quality
- Knife and Sharp Blade certified
Sales Associate
Johnnie Chuoke’s Home & Hardware
04.2021 - 05.2022
- Taking inventory and monitoring sales floor
- Assist customers throughout the store with personal, customized service based on their needs
- Greeting customers and offering assistance
- Assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation
- Demonstrating how products work
- Taking payments for purchases and packaging purchases
Customer Sales Associate
Walgreens Co
San Antonio, TX
11.2019 - 02.2021
- Supported customers and managed incoming calls.
- Assistant Store Manager: Albert Vega- 210-878-9925
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Swim Instructor
Northside ISD
Gustafson Stadium
10.2018 - 08.2019
- Swim Instructor for Adults and Children
- Great customer service and experience working with Adult & Children with Special needs
- Supervisor: Guillemina Martinez (832)646-5966
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Encouraged students to build confidence in and out of water by making swimming fun.
Education
Bachelor of Arts - Business and marketing development
University of Texas At San Antonio, Alvarez College of Business
San Antonio07-2026
Business - Business administration
Northwest Vista College And San Antonio College
San Antonio, Texas12-2025
Skills
- Adaptability/Flexibility
- Attention to Detail
- Building Customer Loyalty & Rapport
- Complaint Resolution
- Cross Selling/Up-Selling
- Patience
- Interpersonal Skills
- Polite and Positive Attitude
- Problem Solving
- Professionalism
- Improving Customer Experience
- Trustworthy and empathetic
- Team Player
- Time Management
- Telephone etiquette
- Excellent written and oral communication
- Building rapport
Customer Service Skills
- Adaptability/Flexibility
- Attention to Detail
- Building Customer Loyalty & Rapport
- Complaint Resolution
- Cross Selling/Up-Selling
- Patience
- Interpersonal Skills
- Polite and Positive Attitude
- Problem Solving
- Product Knowledge
- Professionalism
- Improving Customer Experience
- Trustworthy and empathetic & works well with everyone and a Team Player
- Time Management
Summary Objective
Motivated & Driven College student, with proven Customer Service skills seeking Full Time employment with professional development opportunities. Leadership, Respectable and Reliable. A few words to describe me.
Personal Information
Age: 22
Timeline
Customer Service Specialist
H-E-B Grocery
06.2022 - 07.2024
Sales Associate
Johnnie Chuoke’s Home & Hardware
04.2021 - 05.2022
Customer Sales Associate
Walgreens Co
11.2019 - 02.2021
Swim Instructor
Northside ISD
10.2018 - 08.2019
Seasonal Driver Helper
UPS
Produce Production
H-E-B Grocery
Bachelor of Arts - Business and marketing development
University of Texas At San Antonio, Alvarez College of Business
Business - Business administration
Northwest Vista College And San Antonio College