Joel Rodriguez
Licensed Claims Adjuster
Boca Raton,FL
Summary
Licensed insurance professional with strong background in claims management and risk assessment. Proven track record in efficiently handling complex cases, ensuring compliance, and delivering exceptional outcomes. Known for exceptional problem-solving skills, adaptability to changing needs, and fostering collaborative team environments. Highly reliable, with keen focus on negotiation, analysis, and customer service.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Claims Representative
Generali Global Assistance
03.2024 - Current
- Assisted in the development of updated internal guidelines for handling specific types of claims cases.
- Managed a large caseload while maintaining strict deadlines and delivering consistent results under pressure situations.
- Selected and managed expert witnesses and litigation managers for investigations.
- Mentored new hires on company policies and procedures, fostering a productive work environment within the team.
- Provided exceptional customer service when addressing inquiries from clients regarding their claim status or policy coverage details.
- Collaborated with legal department on important claims.
Information Technology Supervisor
Master Telecom LLC
Delray Beach, Florida
01.2022 - 03.2024
- Collaborated with cross-functional teams to develop robust IT infrastructure, supporting company growth.
- Streamlined processes with thorough analysis and optimization of existing IT systems.
- Ensured adherence to industry best practices by conducting regular audits of IT systems and processes.
- Enhanced team productivity by providing regular training sessions on the latest technologies.
- Built, repaired and installed computer-related hardware based on deployment procedures.
Surveillance Agent
Seminole Tribe of Florida
04.2018 - 10.2021
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Collaborated with casino security personnel for effective incident response and resolution.
Financial Crimes Specialist
Wells Fargo
07.2016 - 04.2018
- Recognized control failures in bank processes, procedures, and customer decisions and categorized losses.
- Evaluated vendor-provided solutions for detecting and preventing financial crimes, making informed recommendations based on cost-benefit analyses.
- Enhanced detection capabilities by designing and implementing effective fraud prevention tools and technology solutions.
- Identified potential fraud cases through meticulous analysis of transactional data, protecting company assets.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ 05.2001 -
Skills
Claims investigation
Claims analysis
Claims processing
Settlement negotiation
Investigations expertise
Policy interpretation
Liability assessment
High-exposure claims background
Claims resolution
Certification
Florida 6-20 All-Lines Adjuster License
Timeline
Florida 6-20 All-Lines Adjuster License
10-2025
Senior Claims Representative
Generali Global Assistance
03.2024 - Current
Information Technology Supervisor
Master Telecom LLC
01.2022 - 03.2024
Surveillance Agent
Seminole Tribe of Florida
04.2018 - 10.2021
Financial Crimes Specialist
Wells Fargo
07.2016 - 04.2018
Associate of Science - Criminal Justice
University of Phoenix
05.2001 -