Joel Rodriguez Montilla
The Bronx
Summary
Professional and knowledgeable office clerk offering more that 13 years of experience in administrative support and customer service. Highly efficient Planning, Problem-solving and communication Skill.
Overview
15
15
years of professional experience
Work History
Overnight Manager
Motto Times Square by Hilton
New York
02.2025 - Current
- Supervised overnight staff to ensure smooth hotel operations and guest satisfaction.
- Confirm Rate correction, Reconciliation, Refund.
- Charge any No-Show or Cancellat
- See any Discrepancy between HK and FD.
- Managed front desk functions, addressing guest inquiries and resolving issues promptly.
- Trained new team members on operational procedures and customer service expectations.
- Send our Daily Financial Reports, summary, and inventory updates to our managers and the corporative.
- Investigated any incidents occurring during the night shift, reporting to our AGM.
- Maintained inventory of supplies and equipment for operational needs.
- Addressed guest complaints opening any Hilton Case and resolved issues effectively during shifts.
- Review the House Account.
- Prepare The HAP.
- Create or add the Local Tracking to each reservation.
- Complete any compensation with the guest.
Night Auditor
Motto Times Square
New York
08.2023 - 2025
- Ensure that audit reports are up to date and billings are accurate.
- Ensure that the Check-in/Check-out process run smoothly creating a great atmosphere to all the guests.
- Review the Billing profile for the Hilton Member.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings, preparing night audit packet according to financial audit standard.
- Assisted guests with inquiries regarding local attractions, restaurants, transportation.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Verified customer credit to establish payment method for accommodations.
- Resolve any Discrepancy Between HK and FD.
Receptionist
Dreams Punta Cana Resorts & Spa, By Hyat C.
Dominican Republic
02.2011 - 01.2023
- Greeted and assisted guests with check-in and check-out processes.
- Answered Phone Promptly and directly incoming calls to correct office.
- Dealing with money in the counter in the check-in/Out.
- Assign the Rooms(620) according to the guest request.
- Resolved Customer Problems and complaint.
- Collect the correct method of payment.
- Room Sales( Upgrade).
- Send the reports to our managers.
- Apply any discount.
Education
Bachelor of Science - Hotel Business Administration.
University Autonomous Of Santo Domingo
Dominican Republic09-2017
Skills
- PMS System( Opera/ ONQ PM, Insist
- Financial reporting
- Guest relations/ Dealing with Complaints
- Staff supervision
- Night audit procedures
- Good Customer service Skills
- Reception Desk Management
- Experience answer Kipsu, Hilton Guest Assistance, Email
- Ability to Handle Our Accounts
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Timeline
Overnight Manager
Motto Times Square by Hilton
02.2025 - Current
Night Auditor
Motto Times Square
08.2023 - 2025
Receptionist
Dreams Punta Cana Resorts & Spa, By Hyat C.
02.2011 - 01.2023
Bachelor of Science - Hotel Business Administration.
University Autonomous Of Santo Domingo