Summary
Overview
Work History
Education
Skills
Timeline
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Joel Roper

Bronx,NY

Summary

Dynamic IBX Customer Operations Technician at Equinix with a proven track record in optimizing operational efficiency and enhancing equipment reliability. Skilled in preventive maintenance and analytical thinking, I successfully reduced downtime and fostered a culture of continuous improvement, ensuring high-quality outputs and team collaboration.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2026
2026
years of professional experience

Work History

IBX Customer Operations Technician

Equinix
01.2005 - Current
  • Optimized operations efficiency by streamlining processes and implementing innovative solutions.
  • Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
  • Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
  • Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
  • Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
  • Played a crucial role in emergency response planning, minimizing impact on business continuity during unforeseen events.
  • Leveraged advanced analytical skills to identify trends within large datasets, utilizing findings to optimize operational workflows accordingly.
  • Coordinated shift schedules to maximize workforce efficiency while maintaining high employee morale and satisfaction levels.
  • Documented correspondence with associated details and assigned follow-up work to staff members.
  • Researched database failures and collaborated with operations team to resolve problems.
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.
  • Reviewed processing errors and helped track down root causes.
  • Improved system reliability with thorough quality control inspections.
  • Conducted detailed inventory management to ensure availability of critical parts, supporting uninterrupted operations.
  • Strengthened operational resilience, developing contingency plans for critical system failures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.

Lead Technician

I.C.A.S
1995 - 2005
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Monitored and enforced safety measures to mitigate hazards.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Tested components and systems to evaluate performance and identify concerns.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Implemented, configured, and optimized safety standards.

Education

Christopher Columbus High School
Bronx, NY

Skills

  • OSHA regulations
  • Hydraulic systems
  • ISO standards
  • Data collection
  • Threat detection
  • Electrical systems
  • Report preparation
  • Production scheduling
  • Logistics coordination
  • Process improvement
  • Analytical thinking
  • Teamwork and collaboration
  • Time management
  • Attention to detail

Timeline

IBX Customer Operations Technician

Equinix
01.2005 - Current

Christopher Columbus High School

Lead Technician

I.C.A.S
1995 - 2005

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Joel Roper