Joel Roque
Cranston,RI
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Extremely coachable, punctual, and resourceful.
Overview
10
10
years of professional experience
Work History
Class A Shuttle Driver
Iron Mountain
08.2023 - Current
- Attended regular safety meetings to stay informed about best practices in the trucking industry.
- Managed accurate logbooks detailing hours of service, mileage, and fuel consumption for regulatory compliance.
- Displayed keen attention to detail when securing loads using straps, chains or other restraints to prevent shifting during transit.
- Transferred documents and media between 3 or more distribution centers a night
- Coordinated with team members during high-volume periods to optimize workflow efficiency.
- Loaded and unloaded trucks by operating special equipment to palletize freight and secure items for transport.
Class A Route Sales Driver
PepsiCo
08.2022 - 06.2023
- Enhanced route efficiency by 10% by consistently analyzing and optimizing delivery routes.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Actively participated in regular meetings, sharing insights gleaned from field experience that helped inform company-wide strategies and goals.
- Managed product returns, minimizing waste by identifying potential solutions or alternative uses for returned items.
- Engaged with customers to build rapport and loyalty.
Landscape Construction Laborer
Yard Works Inc.
05.2021 - 06.2022
- Maintained healthy landscapes through regular pruning, mulching, and fertilization tasks.
- Installed landscape features such as lighting systems and water elements for enhanced aesthetic appeal.
- Assisted in the construction of outdoor hardscapes, including patios, walkways, and retaining walls for increased property value.
- Improved project efficiency by skillfully utilizing various tools and machinery, such as skid-steer loaders, mini-excavators, and power hand tools.
- Prepared soil for planting by grading terrain, removing debris, and amending soil composition as needed for optimal growth conditions.
- Increased client satisfaction rate through attentive listening skills during consultations combined with thorough follow-through during installation process.
- Communicated effectively with clients regarding project updates, addressing concerns promptly while maintaining a professional demeanor.
Retail Sales Consultant
T-Mobile
09.2016 - 04.2021
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
- Exceeded sales goals by 10% to 30% month over month utilizing different sales tactics
Sales Representative
Sprint
08.2014 - 09.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through warm leads, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT06.2026
Skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Solutions-based sales
- Honest and Dependable
Timeline
Class A Shuttle Driver
Iron Mountain
08.2023 - Current
Class A Route Sales Driver
PepsiCo
08.2022 - 06.2023
Landscape Construction Laborer
Yard Works Inc.
05.2021 - 06.2022
Retail Sales Consultant
T-Mobile
09.2016 - 04.2021
Sales Representative
Sprint
08.2014 - 09.2015
Bachelor of Science - Business Administration And Management
Western Governors University