Joel Rouse
Des Moines,IA
Summary
Accomplished leader with a proven track record at The Home Depot Inc, excelling in strategic work organization and collaborative team leadership. Expert in enhancing customer service and engagement, significantly improving retail productivity. Skilled in strategic problem-solving and effective time management, adept at driving performance and sales floor management.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
Des Moines, IA
08.2016 - Current
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Provided training to new employees on company policies and procedures.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Department Supervisor
The Home Depot Inc
Des Moines, IA
12.2014 - 07.2016
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Investigated potential problems or discrepancies reported by team members.
- Followed safety protocols and company processes and procedures.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Developed and implemented departmental policies and procedures.
- Researched out-of-stock items to find additional inventory in other store locations.
- Taught associates proactive strategies to meet operational and sales goals.
Manager
Beener Inc
Des Moines , Iowa
10.2002 - 01.2011
- Directed recruitment, hiring, and training of new staff members.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Led a team of 40+ employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Associate of Applied Science - Architectural Engineering
Vatterott College
Des Moines, IA08-2005
Skills
- Customer service and engagement
- Collaborative Team Leadership
- Employee Shift Coordination
- Goals and performance management
- Strategic Work Organization
- Sales floor delegation and management
- Effective Time Management
- Strategic Problem-Solving
Timeline
Assistant Store Manager
The Home Depot Inc
08.2016 - Current
Department Supervisor
The Home Depot Inc
12.2014 - 07.2016
Manager
Beener Inc
10.2002 - 01.2011
Associate of Applied Science - Architectural Engineering
Vatterott College