Joel R. Smith
Arlington,VA
Summary
Dedicated and adaptable professional seeking a hospitality position where I can leverage my strong organizational, administrative, and customer service skills to enhance guest satisfaction and drive operational efficiency.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Mdc Realty
06.2018 - Current
- Managed all aspects of the sale process from initial contact to closing.
- Advised clients on the best strategies for buying or selling a home.
- Researched comparable properties in order to accurately assess value of listed homes.
- Responded promptly to inquiries from potential buyers regarding properties they were interested in purchasing.
- Reviewed contracts prior to submission in order to ensure accuracy of information provided by sellers or buyers.
- Followed up with clients after closing a transaction in order to maintain positive relationships.
- Provided guidance throughout the entire transaction process including negotiation tactics when needed.
- Conducted open houses, public seminars, and home tours for prospective buyers.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
Program Analyst
US Department of Agriculture
02.2020 - Current
- Delivered high-level administrative support, including travel arrangements for international and domestic trips, timekeeping, and leave audits, enhancing operational efficiency.
- Coordinated large-scale meetings and events, preparing agendas, and handling logistics to ensure successful execution.
- Managed asset tracking and disposal processes for personal property and fleet vehicles, improving accountability and resource allocation.
- Conducted research and analysis, advising management on performance management and employee relations to foster a positive work environment.
- Onboarded new team members and supported interview logistics, ensuring a seamless candidate experience.
- Developed training materials for staff members responsible for managing the various programs.
Program Assistant / Fleet Program Coordinator
US Department of Agriculture
06.2013 - 02.2020
- Organized recruitment actions and prepared personnel requests, supporting agency staffing needs and compliance with merit promotion plans.
- Handled timekeeping and payroll tasks, ensuring accuracy in employee records and resolving issues related to pay and data accuracy.
- Oversaw fleet management, including vehicle maintenance tracking and monthly mileage reporting, streamlining operational efficiency.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
Office Administrator / Accounting Assistant
Perfect Settings, LLC
Landover, MD
11.2011 - 06.2019
- Managed bookkeeping tasks, processed payroll, and prepared monthly financial reports, maintaining accuracy in accounts and transactions.
- Tracked accounts payable and receivable, calculated employee wages, and managed tax documentation to support financial integrity.
- Organized and maintained filing systems, including electronic databases and records.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Security Escort
Eagle Environmental Services
Ft. Meade, MD
12.2013 - 07.2014
- Conducted security procedures, escorting uncleared personnel within facilities, and ensuring compliance with access control policies.
- Investigated any reported incidents of suspicious behavior or criminal activity in the area.
- Responded quickly to emergency situations and notified appropriate authorities as needed.
- Assisted with the implementation of new security protocols and procedures as needed.
Cashier II
Lowe’s Home Improvement
Bowie, MD
03.2007 - 07.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Customer Service Representative
Chevy Chase Bank
Suitland, MD
03.2008 - 02.2009
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
Education
Bachelor of Science - Business Administration
University of Maryland University College
01.2015
Associate of Arts - General Studies
Prince George’s Community College
01.2014
Skills
- Customer Service
- Employee Training
- Adaptability
- Business Administration
- Operations Management
- Reliability
- Administrative Proficiency
- Technical Skills
- Organizational Skills
- Leadership
Security Clearance
Top Secret - TS/SCI
Timeline
Program Analyst
US Department of Agriculture
02.2020 - Current
Real Estate Agent
Mdc Realty
06.2018 - Current
Security Escort
Eagle Environmental Services
12.2013 - 07.2014
Program Assistant / Fleet Program Coordinator
US Department of Agriculture
06.2013 - 02.2020
Office Administrator / Accounting Assistant
Perfect Settings, LLC
11.2011 - 06.2019
Customer Service Representative
Chevy Chase Bank
03.2008 - 02.2009
Cashier II
Lowe’s Home Improvement
03.2007 - 07.2012
Bachelor of Science - Business Administration
University of Maryland University College
Associate of Arts - General Studies
Prince George’s Community College