Joel R. Soto
Boston,NY
Summary
To obtain a full time position that will utilize my current experiences, education and will allow room for professional growth.
Overview
2025
2025
years of professional experience
24
24
years of post-secondary education
Work History
Member
Youth Star Corps
- Lead and coordinate unhospitable prevention workshops such as STI’s, HIV/Aids, substance abuse, teen pregnancy, and domestic violence legal matters
- Organize weekly food pantries and dispersed food evenly with in the cities of Chelsea and Revere communities
- Perform community outreach by organizing and distribute information during events and within the communities of Chelsea and Revere
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skills within the role.
- Assisted in the planning and execution of events, resulting in higher attendance rates and positive feedback from members.
- Addressed conflict resolution among members respectfully while adhering to organizational policies.
- Collaborated with team members to develop innovative strategies for member retention and increased participation in programs.
- Enhanced member satisfaction by providing exceptional customer service and resolving issues promptly.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Verified customer identification and documentation for compliant transactions.
- Responded proactively and positively to rapid change.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sales Associate
Macy’s & Filene’s
12.2004 - Current
- Greet customers and ascertained what each customer wants or needs
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Compute sales prices, total purchases and receive and process cash or credit payment
- Maintain records related to sales
Data Entry
Roca, Inc.
07.2009 - 07.2010
- Entering confidential information into ETO System
- Responsible for front desk duties including but not limited to: answering the main phone line, relaying messages, routing calls, and faxing documents
- Greet visitors and direct them to the correct person or department, and patiently and politely address participant and community concerns
- Receive mail and deliver to Administrative Center
Personal Care Attendant
Cerebral Palsy
05.2007 - 09.2007
- Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands
- Maintained and distributed all medications to patient
- Provided patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming
- Changed bed linens, wash and iron patients' laundry, and clean patients' quarters
Skills
- Fluent in English & Spanish
- Knowledgeable computer skills including Internet, Outlook, Microsoft Word and Excel
- Completed Trainings in Emotional Behavior & Domestic Violence Prevention, Infant Adoption , Pregnancy Prevention, Birth Control Programs, STD’s\\STI’s and HIV/Aids
- CPR Certified
Education
Associate of Arts -
UIC
02.2001 - Current
Timeline
Data Entry
Roca, Inc.
07.2009 - 07.2010
Personal Care Attendant
Cerebral Palsy
05.2007 - 09.2007
Sales Associate
Macy’s & Filene’s
12.2004 - Current
Associate of Arts -
UIC
02.2001 - Current
Member
Youth Star Corps