Joel Sabias

Mencanic repaired automobiles customer service wrote invoices received cash on delivery ECT

• Managed day-to-day operations, ensuring efficient workflow and customer satisfaction.
• Implemented cost-saving strategies to optimize resource allocation and enhance profitability.
• Developed strong vendor relationships to secure quality parts and services at competitive prices.
• Oversaw inventory management, reducing excess stock while maintaining necessary supplies.
• Trained and mentored staff on best practices in automotive service and customer engagement.
• Enhanced service delivery through process improvements, leading to increased repeat business.
• Analyzed market trends to identify growth opportunities and adapt business strategies accordingly.
• Established safety protocols, promoting a culture of compliance and risk management within the shop.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Implemented innovative programs to increase employee loyalty and reduce turnover.