Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel Santiago

Punta Gorda,Florida

Summary

Software Developer with a strong foundation in backend development, automation, and programming languages. Proficient in Python, JavaScript (Node.js), SQL, Bash, PowerShell, and Swift, with hands-on experience in building scalable and efficient backend systems. Actively enhancing knowledge in Java and C# to develop robust backend solutions and .NET frameworks. Skilled in test automation, API integration, and cloud technologies, with a keen interest in the healthcare tech industry. Passionate about continuous learning and staying updated on industry trends, particularly in backend development and automation. Currently refining expertise in React, Java, C#, Tableau, Power BI, and expanding knowledge in test automation frameworks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Software Engineer | Backend

HCL America Inc.
06.2023 - Current
  • Developed and maintained backend systems using JavaScript and REST APIs, handling over 100+ API requests per minute to ensure reliable and scalable software solutions.
  • Created and executed automated tests with Selenium, increasing test coverage by 40% and improving QA efficiency by 30%.
  • Contributed to backend development and quality assurance by integrating CI/CD practices, reducing deployment time by 25% and minimizing errors in production.
  • Collaborated with cross-functional teams to design and implement efficient solutions, driving a 15% improvement in software performance and reliability.
  • Leveraged self-taught skills and real-world projects to contribute to impactful software development, focusing on backend and automation, which resulted in a 20% increase in team productivity.

IT Field Technician Specialist

Quest Diagnostics
08.2019 - 06.2023
  • Supported field hardware, including laptops, printers, and lab devices.
  • Executed installation of complete networks at new locations, integrating switches, computers, and peripheral devices.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Provided remote support and in-person troubleshooting to resolve a wide range of issues.
  • Resolved complex technical issues for high-profile clients, preventing account loss.
  • Managed inventory and ensured accurate tracking of IT assets.
  • Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
  • Reduced downtime for clients with prompt response to technical issues and effective problem-solving skills.
  • Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
  • Installed, configured and maintained computer systems and network connections.

IT Support Specialist II

Cheney Brothers, Inc.
03.2017 - 04.2019
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Established and scaled PC teardown and support services for over 2,000 workstations.
  • Deployed and configured employee workstations, including imaging and software installation.
  • Removed malware and ransomware from compromised systems to ensure security.
  • Interfaced with vendors to acquire replacement parts and resolve technical issues.

IT Support Specialist

Alorica Inc.
01.2016 - 03.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Applied patches and supported software installations to eliminate vulnerabilities.
  • Provided Tier 1 assistance for troubleshooting client applications and PCs.
  • Maintained documentation of issues and resolutions to improve knowledge base.

Education

Cert, CET - Computer Electronics Technology

High Tech Central
Fort Myers, FL
01-2005

High School Diploma -

Riverdale High School
Fort Myers, FL
01-2004

Skills

  • Programming Languages: Python, JavaScript (Nodejs), SQL, Swift, Java, C#
  • Backend Development: Nodejs, RESTful APIs, API Integration, Git, Bash, PowerShell
  • Test Automation: Selenium, Web Scraping (Beautiful Soup, Puppeteer), API Testing (Postman, requests)
  • Databases: Microsoft SQL Server, MongoDB, Firebase
  • Cloud & DevOps: AWS, Docker, CI/CD (Jenkins), Task Scheduling (CRON, Windows Task Scheduler)
  • Business Intelligence: Excel, Tableau (Learning), Power BI (Learning)
  • Soft Skills: Client Communication, SLA Management, Problem Solving

Certification

  • CompTIA A+ CE – CompTIA | Issued May 2016 · Expires May 2028
  • MTA: Windows Operating System Fundamentals -Microsoft | Issued Nov 2016
  • Professional Scrum Developer™ I (PSD I) - Issued May 2025
  • Professional Scrum Master™ I (PSD I) - Issued May 2025
  • Professional Scrum Master™ II (PSD II) - Issued May 2025

Timeline

Software Engineer | Backend

HCL America Inc.
06.2023 - Current

IT Field Technician Specialist

Quest Diagnostics
08.2019 - 06.2023

IT Support Specialist II

Cheney Brothers, Inc.
03.2017 - 04.2019

IT Support Specialist

Alorica Inc.
01.2016 - 03.2017

Cert, CET - Computer Electronics Technology

High Tech Central

High School Diploma -

Riverdale High School

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