Joel Saucedo
Wylie,Texas
Summary
Adept at electrical troubleshooting and renowned for exceptional customer service, I significantly enhanced repair success rates at LPR Phone Repair. My expertise in inventory management and innate problem-solving abilities contributed to increased customer satisfaction and efficiency. Demonstrating strong communication and multitasking skills, I consistently exceeded performance targets.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Repair Technician
LPR Phone Repair
02.2021 - Current
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Maintained inventory of repair supplies and ordered parts.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Keep track of all inventory in our data system with weekly restocking
- Create Spreadsheets to keep all data for any customer old or new
- keep track of customer satisfaction by following up with them , and asking for reviews to keep our page on top of the goggle page
Customer Service Representative
Revival Services
07.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Data Entry Clerk
Vicky4Ballons
03.2022 - 10.2024
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Roofing Laborer
Cinemark
04.2023 - 06.2023
- Cleaned up work areas upon completion of projects.
- Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Inspected problem roofs to determine best repair procedures.
Door to Door Sales
A&A Marketing
03.2018 - 02.2019
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Expanded customer base through engaging presentations, persuasive communication skills, and genuine rapport building.
- Developed strong client relationships through consistent follow-up, addressing concerns, and delivering on promises.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with team members to share best practices, market insights, and product updates for collective success in reaching sales goals.
- Attracted customers and generated sales using promotional materials.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
Education
High School Diploma -
South Garland High School
Garland, TX06-2017
Skills
- Customer service
- Electrical troubleshooting
- Inventory management
- Equipment inspection
- Invoice verification
- Service call coordination
- Problem-solving abilities
- Multitasking
- Computer skills
- Excellent communication
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Revival Services
07.2023 - 10.2024
Roofing Laborer
Cinemark
04.2023 - 06.2023
Data Entry Clerk
Vicky4Ballons
03.2022 - 10.2024
Repair Technician
LPR Phone Repair
02.2021 - Current
Door to Door Sales
A&A Marketing
03.2018 - 02.2019
High School Diploma -
South Garland High School
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