BROOKE SCHMITT
Mesa,AZ
Summary
Results-driven operations leader with 15+ years of experience managing cross-functional teams, resolving client-facing issues, and executing data centric projects with precision. Skilled in Excel, Smartsheet, and workflow optimization, with a strong track record of ensuring SLA compliance, data integrity, and stakeholder satisfaction. Adept at working independently in remote/hybrid environments, supporting strategic initiatives, and driving process improvements across fast-paced operations. Seeking a management role where critical thinking, client service, and technical coordination meet.
Overview
13
13
years of professional experience
Work History
Assistant Manager & Kitchen Manager
The Old Spaghetti Factory
04.2021 - Current
- Led operational support for 90+ staff, coordinating shift planning, payroll auditing, and resource allocation with precision.
- Conduct ongoing data analysis across labor schedules, inventory systems, and financial reporting.
- Reduced payroll discrepancies by 15% through process streamlining and cross-checking multiple data sources.
- Interface with internal teams and senior leadership to ensure compliance with internal policies and service benchmarks.
- Excel in independent problem-solving and process oversight in a fast-paced, client-facing environment.
- Collaborated with management to strategize promotional events that increased customer engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager – The Hash Kitchen & The Sicilian Butcher
The Maggiore Group
04.2019 - 02.2020
- Led day-to-day operations across two restaurants while building dashboards to track labor and food costs.
- Managed vendor transitions and updated project reports used for team strategy meetings.
- Regularly analyzed and compared multi-source financial and scheduling data to improve process accuracy.
Department Manager / Kitchen Manager / Supervisor
The Old Spaghetti Factory
01.2013 - 01.2019
- Oversaw schedules, vendor coordination, and inventory systems across locations.
- Initiated waste reduction measures and improved data tracking for operational efficiency.
- Supported major event coordination and operational planning through detailed project timelines.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZSkills
- Project Coordination & Execution
- Data Accuracy & Integrity
- Service Now
- Ticketing Systems
- Customer service
- Decision-making
- Problem-solving
- Time management
- MS Teams
- Critical Thinking & Problem Solving
- Complex Problem-solving
Timeline
Assistant Manager & Kitchen Manager
The Old Spaghetti Factory
04.2021 - Current
Assistant Manager – The Hash Kitchen & The Sicilian Butcher
The Maggiore Group
04.2019 - 02.2020
Department Manager / Kitchen Manager / Supervisor
The Old Spaghetti Factory
01.2013 - 01.2019
Bachelor of Science - Business Administration
Grand Canyon University