Joel Schwartz
Redding,CA
Overview
5
5
years of professional experience
Work History
Computer Specialist III/Professional Services
Obsidian IT
07.2022 - Current
- On-board all new clients and walk-through existing client sites documenting all equipment, discussing out-of-date equipment or equipment unsuitable for their environment that needs to be updated or replaced.
- Write quotes to present to clients to replace current equipment that is end-of-life or to upgrade equipment that is not suitable for their work environment.
- Implementation of new products on the professional services team for client sites, including networking equipment, workstations, printers, etc.
- Provide on-site and remote technical support to all clients specializing in government and healthcare clients.
- Maintain and organize domain-based environments using Active Directory, including account permissions and group policy settings.
- Transition AD environments to Azure/AD (Microsoft Entra ID), syncing user accounts for effective management.
- Manage Office 365 business tenants, facilitating permissions for mailboxes, shared mailboxes, and distribution lists.
- Educate clients on IT resources to enhance their day-to-day operations.
- Worked closely with MDImaging, now known as Dignity Health Advanced Imaging, during my time at Obsidian serving as their primary on-site technician.
Battery Service Driver/Tow Truck Driver
Keith’s Towing
04.2022 - 07.2022
- Operated battery service vehicles, testing and replacing batteries as necessary
- Provided roadside assistance including fuel delivery, tire changes, and vehicle lockouts for AAA and other customers
- Completed required paperwork for insurance companies and maintained vehicle cleanliness and organization
Wireless/Beacon Technician
ShastaBeam
09.2021 - 04.2022
- Installed and programmed wireless network and LTE devices in customers' homes to ensure internet connectivity
- Managed installation processes, including cable running and programming routers
- Troubleshot customer device issues and performed daily installations
Cardholder (Wallet) Manufacturing/Web Development
Akeeni
06.2021 - 08.2021
- Operated in manufacturing roles, sand blasting, powder coating, and laser engraving custom wallets
- Assisted in website development on Shopify, improving functionality and customer experience
- Collaborated with the marketing team to enhance the website and increase conversion rates
Beacon Operations Manager
ShastaBeam
01.2021 - 06.2021
- Oversaw all aspects of the Beacon (LTE) division, tracking and managing technicians
- Organized inventory, ordered devices, and maintained SIM card inventory, ensuring timely updates and communications
- Provided technical support to a customer base of over 1,000 clients
Information Technology Help Supervisor
United States Census Bureau
01.2020 - 07.2020
- Led and trained a team of ten employees to provide technical support to census staff
- Organized and maintained equipment issued to employees, ensuring proper functionality and support
- Enhanced interdepartmental collaboration through effective problem-solving and training initiatives
Education
Associates - Liberal Arts
College of Western Idaho
05.2018
Full stack Developer - undefined
Boise Codeworks
02.2019
Skills
- Hardworking
- Self-starter
- Dedicated
- Adaptive Learner
- Critical Thinker
- Strong Communicator
- Leadership
- Reliability
- Technical support expertise
- Preventive Maintenance
Military Service
United States Army
Active Duty, M1A2 Abrams Operator May 2013 - July 2016
Timeline
Computer Specialist III/Professional Services
Obsidian IT
07.2022 - Current
Battery Service Driver/Tow Truck Driver
Keith’s Towing
04.2022 - 07.2022
Wireless/Beacon Technician
ShastaBeam
09.2021 - 04.2022
Cardholder (Wallet) Manufacturing/Web Development
Akeeni
06.2021 - 08.2021
Beacon Operations Manager
ShastaBeam
01.2021 - 06.2021
Information Technology Help Supervisor
United States Census Bureau
01.2020 - 07.2020
Full stack Developer - undefined
Boise Codeworks
Associates - Liberal Arts
College of Western Idaho
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