Joel Seay
Washington,DC
Summary
Dependable and customer-oriented professional representative with over 10 years of experience in the train service sector. Excel in building successful, profitable, and lasting customer relationships, increasing revenue. A resourceful and knowledgeable individual who thrives in fast-paced environments while providing excellent customer service.
Overview
13
13
years of professional experience
Work History
Train Operator
WMATA
Washington, DC
06.2023 - Current
- Safely and efficiently executed train operations using established guidelines.
- Effectively monitored train operations, ensuring strict adherence to safety protocols while promptly reporting all irregularities or issues to supervisors.
- Performed daily pre-trip inspections of equipment, including brakes, lights, horns, and couplings.
- Utilized radio communication to establish clear and concise dialogues with dispatchers
- Served as an operator, adhering to strict schedules and efficiently navigating between designated destinations.
- Checked signals before departing from each station stop ensuring compliance with signal rules and regulations.
- Conducted regular announcements throughout the duration of the trip informing passengers of upcoming stops, arrival times.
- Ensured that all doors were closed securely prior to departure from each station stop.
- Assisted in coupling multiple cars together as well as uncoupling them when necessary.
Courier
FedEx Express
Philadelphia
01.2022 - 11.2022
- Ensured consistent accurate and timely delivery for an average of 500 packages weekly to both businesses and residential areas through different routes as required
- Practiced safe and secure methods to load, unload, prepare, inspect, and operate delivery vehicle to avoid damages to goods
- Managed package intake, sorting, organizing, and delivery within required timelines
- Verified accuracy of inventory and shipping information
- Provided excellent customer service to new and long-term clients by answering questions, providing information as needed, and resolving complaints
- Ensured quality of package delivery with strict adherence to policies and procedures to include handling dangerous goods, perishables, or other items requiring special handling instructions.
Onboard Service
Amtrak
New York
07.2011 - 07.2021
- Provided passengers with excellent customer service, assisting their needs in their journey throughout the Northeast, Midwest, and Southern region of the United States
- Served alcoholic beverages in compliance with federal and company regulations, checking proper identifications to ensure compliance with alcoholic regulations
- Processed passenger payments with close attention to detail, accurately processing transactions with cash, credit, and debit cards
- Excelled in a face-paced environment with a constantly changing flow of culturally-diverse passengers, representing Amtrak professionally to provide guests with top-class service
- Maintained the cleanliness and sanitization of workstations, ramping up sanitization in response to the COVID-19 pandemic
- Collaborated with the team through strong interpersonal communication skills, creating a positive and team-oriented work culture to provide the best experience for passengers.
Education
Associate of Arts - Music Management
Columbia College of Chicago
01.2011
Skills
- Public Transportation
- Conflict Resolution
- Customer Service
- Time Management
- Critical Thinking
- Alcohol Knowledge
- Rule Compliance
- Attention to Detail
- Passenger Assistance
- Route knowledge
- Train Operation Expertise
- Organizational Skills
- Decision-Making
Timeline
Train Operator
WMATA
06.2023 - Current
Courier
FedEx Express
01.2022 - 11.2022
Onboard Service
Amtrak
07.2011 - 07.2021
Associate of Arts - Music Management
Columbia College of Chicago