JOEL SERPA
Homestead,FL
Summary
Driven leader with strong problem-solving and customer service skills with over 10+ years of experience in the Restaurant Industry. Dedicated to providing the highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Kitchen Manager
Garozzo's Ristorante
07.2023 - 04.2024
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Maximized quality assurance by completing frequent line checks.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Culinary Manager
Hillstone Restaurant Group
8 2022 - 06.2023
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Culinary Key Employee
Hillstone Restaurant Group
02.2018 - 08.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Adhered to procedures in preparing food items.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Count and record rest op inventory weekly and place orders for plates, glassware and silverware.
Line Cook/Breakfast Cook and Prep
Miami Beach Editon
05.2017 - 02.2018
- Market at EDITION, Jean-Georges Vongerichten restaurant.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared average of 50 orders each shift.
- Transitioned between breakfast and lunch service.
Sous Chef
Clevelander
06.2013 - 06.2017
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Produced innovative menu offerings to promote company awareness and customer satisfaction.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
Education
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Miramar, FL 03.2009 - 09.2010
Skills
Attention to Detail
undefinedAdditional Information
- Completed Training at Department of Food and Nutrition
- ServSafe Manager Certified
Timeline
Assistant Kitchen Manager
Garozzo's Ristorante
07.2023 - 04.2024
Culinary Key Employee
Hillstone Restaurant Group
02.2018 - 08.2022
Line Cook/Breakfast Cook and Prep
Miami Beach Editon
05.2017 - 02.2018
Sous Chef
Clevelander
06.2013 - 06.2017
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
03.2009 - 09.2010
Assistant Culinary Manager
Hillstone Restaurant Group
8 2022 - 06.2023
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