Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Joel Sheppard

Summary

Dedicated Stocking Associate with extensive experience in inventory management and customer service within retail environments. Proven ability to efficiently assess backroom inventory and topstock areas, ensuring products are readily available for customers and digital shopping employees. Previous role as Lead Sales Associate honed skills in register balancing, store stocking, and adherence to opening and closing procedures, contributing to a seamless shopping experience. Committed to delivering exceptional service and operational excellence, with a strong understanding of both front-end and back-end processes that enhance overall store performance.

Overview

14
14
years of professional experience

Work History

Stocker

Walmart
04.2025 - Current
  • I stock items on a daily basis to help customers and employees.
  • I locate and put away overstock items to help with store clutter.
  • I help customers locate items within the store so that they leave satisfied.
  • I unload pallets of groceries from trucks as needed and prepare them for the next shift.

Lead Sales Associate

Dollar General
09.2024 - 04.2025
  • I worked on keeping all areas around the register stocked and all shelf products organized to make them easier to find.
  • I helped customers locate items within the store so that they enjoy their experience.
  • I made sure drawers are balanced when opening and closing the store so the business can be properly ready for the day.

Sales Representative

Master Wireless
05.2022 - 06.2024
  • I assisted customers by giving them the information they need to choose the right products.
  • I answered customer questions regarding bills, plan details, service offerings, and fixing issues to make the customer happy with our service.
  • I remained aware of current promotions to better sell products and services to customers.

Mobile Expert

OSL
08.2021 - 05.2022
  • I approached people in a friendly manner and ask them for any questions/concerns about what they're looking to purchase to ensure their satisfaction.
  • I made announcements each day over the PA system about our deals to the whole supermarket, which allowed me to reach more customers' ears than I normally would.
  • I offered suggestions that would most benefit the customer based on their needs and desires for the most satisfaction.

Trainer

Culver's
09.2013 - 04.2021
  • I exercised good communication and problem-solving skills to make sure the customer got exactly what they ordered.
  • I organized and cleaned the store, making the restaurant an appetizing place to sit down and eat.
  • I made sure customers received their order in a timely manner.
  • I organized and set-up promotional material so customers knew what new menu items we were offering.
  • I trained team members on various positions in the store so that they could become better workers for each other and the customers.

Cashier/Fryer

McDonald's
07.2011 - 08.2012
  • I used good communication and problem-solving skills to help with customer issues/complaints.
  • I organized and cleaned the store, making the restaurant clean for the standards of the management and customers.
  • I prepared fries and hash browns for the customers so that they would always be fresh to order.

Cashier

Home Depot
04.2021 - 08.2021
  • I rang up customers and helped them find items in the store, which would help them meet their needs.
  • I carried boxes and packages around to assist customers who could not carry them by themselves.

Education

Associate of Applied Science - Computer Programming

Baker College
Flint, MI
12-2017

Skills

  • Familiarity with multiple coding languages, including C, C# and Javascript
  • Customer service proficiency across diverse environments
  • Optimistic mindset
  • Product and service recommendation skills
  • Continuous learning of new work procedures
  • Inventory management and product replenishment

Hobbies and Interests

Playing video games and board games with friends and family, Beach-going, Going to the movies, Collecting merch from hobbies I enjoy, Trading card games, Singing/Making Music, Acting in skits, especially with my cousins

Timeline

Stocker

Walmart
04.2025 - Current

Lead Sales Associate

Dollar General
09.2024 - 04.2025

Sales Representative

Master Wireless
05.2022 - 06.2024

Mobile Expert

OSL
08.2021 - 05.2022

Cashier

Home Depot
04.2021 - 08.2021

Trainer

Culver's
09.2013 - 04.2021

Cashier/Fryer

McDonald's
07.2011 - 08.2012

Associate of Applied Science - Computer Programming

Baker College

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Joel Sheppard