Joel Shoop
Roseburg,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of employees in dynamic, fast-paced settings. Dedicated Industrial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Shop Manager
HTS/MFCP
01.2021 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Account Manager
HTS
09.2019 - 12.2021
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Negotiated prices, terms of sale and service agreements.
- Organized joint sales calls with current customers and outside vendors.
- Contacted [Number] of new and existing customers per [Timeframe] to discuss new products and services.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Visited clients to sell [Product].
- Worked independently with minimal supervision.
Maitenance Supervisor
Nordic Veneer
06.2017 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Millwright Journeyman
Nordic Veneer
11.2004 - 06.2017
- Adhered to all workplace safety policies, regulations, and compliances.
- Replaced defective parts of machines and adjusted clearances and alignment of moving parts.
- Installed stationary industrial machinery and mechanical equipment according to layout plans.
- Inspected and examined all machinery and equipment to detect malfunctions or irregularities.
- Operated machine tools to fabricate parts during overhaul, maintenance or setup of machineries.
- Laid out mounting holes, using measuring instruments, and drilled holes with power drill.
- Read blueprints to safely and efficiently assemble equipment worth up to $[Amount].
- Performed preventive maintenance on equipment and machinery on regular basis to reduce downtime by [Number]%.
- Safely used blow torches, hammers and forklifts, resulting in [Number] days without accident.
Education
No Degree - General Studies
Lane Community College
Eugene, ORNo Degree - General Studies
Southwestern Oregon Community College
Coos Bay, ORHigh School Diploma -
Douglas High School
Winston, OR06.2001
Skills
- Customer Service
- Workflow Schedules
- Performance Monitoring and Evaluation
- Staff Recruitment
- Maintaining Clean Work Areas
- Hiring Management
- Personnel Scheduling
- Vendor Engagement
- Constructive Feedback
Timeline
Shop Manager
HTS/MFCP
01.2021 - Current
Account Manager
HTS
09.2019 - 12.2021
Maitenance Supervisor
Nordic Veneer
06.2017 - 09.2019
Millwright Journeyman
Nordic Veneer
11.2004 - 06.2017
No Degree - General Studies
Lane Community College
No Degree - General Studies
Southwestern Oregon Community College
High School Diploma -
Douglas High School
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