Joel Silva
San Diego,CA
Summary
Experienced Food & Beverage in management. Adept in all aspects of managing food and beverage service. Skilled in effectively directing staff and overseeing operations to ensure optimal productivity and high levels of customer satisfaction. Bringing forth several years of industry experience and a passion for food service. Equipped with a diverse skill-set, achieving goals with critical thinking.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
Loews Coronado Bay Resort
Coronado, CA
01.2023 - Current
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Food & Beverage Assistant Manager
Hotel Del Coronado
01.2022 - 01.2023
- Directing staff in daily work assignments to maximize productivity, as well as efficiently resolving problems or concerns to the satisfaction of all parties
- Assigning tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control hotel guidelines and union guidelines
- Establishing close relationship with our real estate owners to ensure each owner has the best experience
- Ensuring private events are organized and communicated through out staff to ensure service standards are met
- Assist in other outlets when needed.
Food & Beverage Supervisor
Hotel Republic
02.2021 - 01.2022
- Oversaw Food and Beverage Department including multiple outlets, such as dining experience, breakfast, banquets, private events & member lounge for a hotel with over 200+ rooms
- Responsible for managing 25+ union employees and assisting in recruiting, interviewing, hiring, and training associates
- Participated in staff meetings and evaluated performance of employees in designated areas while providing regular appraisals for improvement
- I was the primary POS trainer for updating all POS computers for outlets
- Scheduled Food and Beverage staff including Bartenders, Hosts, Servers, Busser, Food Runners
- Responsible for counting liquor inventory in all outlets for F&B.
Front Desk Agent
Hotel Republic
11.2020 - 02.2021
- As a front desk agent, I was responsible for ensuring a friendly and speedy registration, all while adhering to the brands standards of service and educating the guest of the Rewards Program
- Upon check in I was to inform the guest of any messages or amenities that may have been awaiting them
- I was also responsible for seeing to it that a guest had everything and anything he or she may needed to make their stay as comfortable as possible
- Handled incoming calls and directed calls to appropriate departments
- Taking leadership roles when managers/supervisors were not able to assist.
Bartender
Marriott Marquis
San Diego
06.2012 - 10.2020
- Bartender/Server for one of the top grossing resorts hotels in downtown.
- Utilizing extensive knowledge in order to sell season cocktails.
- Creating an excellent guest experience while making and serving unique accurate drinks.
- Responsible for for training all new hires behind the bar including servers.
Bartender Event Lead
Miho Catering
01.2013 - 11.2014
- Bartender Event Lead
- Responsible for vast product and recipe knowledge as well as familiarity with local craft beers.
- Ensuring events are packed, prepped and executed properly by all staff members.
- Responsible for interaction with event hosts and coordinator
Skills
- Cost Control
- Service Delivery Management
- Operations Oversight
- Food and Beverage Operations
- Labor Management
- Staff Supervision
References
- Ricardo Garcia, Director of Operations, (619)701-5047
- Juanita Ketchum, Front Desk Manager, (858)335-2014
- Mike Fryer, Food & Beverage Manager, (951)235-4436
- Brandon Burke, Bar Manager, (619)991-1191
- Brad Ernst, Food & Beverage Manager, (619)435-6611
- Justin Nelson, Front Desk Director, (480)677-0862
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
Loews Coronado Bay Resort
01.2023 - Current
Food & Beverage Assistant Manager
Hotel Del Coronado
01.2022 - 01.2023
Food & Beverage Supervisor
Hotel Republic
02.2021 - 01.2022
Front Desk Agent
Hotel Republic
11.2020 - 02.2021
Bartender Event Lead
Miho Catering
01.2013 - 11.2014
Bartender
Marriott Marquis
06.2012 - 10.2020