Joel Sinnhuber
Homer,AK
Summary
Qualified Behavioral Health Assistant seeking new opportunities in field. Demonstrated ability to support clients through individualized care plans and coordination with multidisciplinary teams. Proven track record of fostering therapeutic relationships and employing crisis intervention techniques effectively.
Overview
12
12
years of professional experience
Work History
Behavioral Health Assistant
Set Free Alaska
11.2021 - Current
- Provided support in daily behavioral health activities and client engagement.
- Monitored client progress and documented behavioral observations accurately.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Facilitated group therapy sessions, promoting communication and coping skills among participants.
- Developed resources and materials to support ongoing client education initiatives.
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Assisted in crisis intervention efforts, successfully deescalating high-risk situations while maintaining safety for all involved parties.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of behavioral health assistance.
- Enhanced patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Utilized motivational interviewing techniques to engage patients in discussions about their goals and aspirations related to mental health recovery.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Sales Associate
CVS Pharmacy
01.2018 - 07.2019
- Assisted customers with product selection, enhancing satisfaction through exceptional service.
- Processed sales transactions accurately using point-of-sale systems to maintain financial integrity.
- Implemented merchandising strategies to optimize product displays and attract customer attention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Staples
06.2017 - 07.2019
- Led team initiatives aimed at improving checkout processes, resulting in reduced wait times for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
Save U More
06.2013 - 09.2016
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Maintained cash register balance through diligent cash handling and reconciliation practices.
- Assisted in training new staff on register operations and customer service protocols.
- Enhanced customer loyalty by providing prompt, friendly service to diverse clientele.
- Implemented inventory management procedures to reduce discrepancies and improve stock accuracy.
- Resolved customer inquiries and complaints effectively, promoting satisfaction and retention.
- Streamlined checkout processes to minimize wait times during peak hours, improving overall efficiency.
- Collaborated with team members to maintain cleanliness and organization of the checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
No Degree - General Education
Sacramento City College
Sacramento, CA05-2021
First Year - Discipleship & Ministry
Bethel School of Supernatural Discipleship
Eureka, CA05-2017
GED -
Homer Flex High School
Homer05-2003
Skills
- Emotional regulation
- Mental health support
- Family engagement
- Self-care promotion
- Anger management
- Substance abuse treatment
- Therapeutic communication
- Trauma-informed care
- Behavior observation
- Problem-solving
- Compassionate care
- Relationship building
- Behavior management
- Crisis intervention
- De-escalation techniques
- Data confidentiality
- Group therapy facilitation
- Recovery support
- Excellent customer service skills
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Basic computer skills
- Decision-making
- Substance Abuse Knowledge
- Patient confidentiality
- Patient monitoring
- Safety procedures
- Self motivation
- Interpersonal skills
- CPR certified
- Goal setting
- Professionalism
- Interpersonal communication
- Continuous improvement
- Adaptability
Timeline
Behavioral Health Assistant
Set Free Alaska
11.2021 - Current
Sales Associate
CVS Pharmacy
01.2018 - 07.2019
Sales Associate
Staples
06.2017 - 07.2019
Cashier
Save U More
06.2013 - 09.2016
No Degree - General Education
Sacramento City College
First Year - Discipleship & Ministry
Bethel School of Supernatural Discipleship
GED -
Homer Flex High School