Joel Smith
Houston,TX
Summary
I'm an energetic and detail-oriented person who communicates and collaborates effectively by relying on excellent interpersonal skills. I am a self-starter with leadership, analytical, organizational and time management skills. I believe my accumulative experience has prepared me to be an Out- of- town Scoreboard Operator. I'm currently a Retail Associate in the Astro's Team Store where I utilize my customer service skills and provide an amazing and memorable experience for our Fans. I've also worked in the banking and other retail industries. I'm patient, flexible, adaptable, and a fast learner. I believe my experience and skills would be an asset to the Astro's organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Associate
Houston Astros
Houston, TX
08.2023 - Current
- Provide an amazing and memorable experience for Fans
- Assist Fans with merchandise
- Restock merchandise as needed
- Maintain high energy level and enthusiasm
- Provide out-of-this- world customer service
Specialist- Inflight Programs
United Airlines
Houston, TX
09.2022 - Current
- Assist with the in-person interview experience at HSC
- Send out the weekly Recruiting NPS survey to candidates
- Call the in-coming trainees and answer questions/ concerns regarding training
- Keep the interview rosters up-to-date
- Keep the Showcase Room current
- Assist with International Purser interviews
Inflight Services Recruiter
United Airlines
Houston, TX
04.2022 - 09.2022
- Assisted in the onsite interview process for Flight Attendants at HSC
- Trained IES's from the IAH Inflight Training Center to assist with interviews at HSC
- Created a Resource Guide for Inflight Recruiting
Recruiter- Inflight Talent Acquisition
United Airlines
Houston, TX
12.2021 - 04.2022
- Point Person for the onsite operation at HSC
- Responsible for ensuring the recruiting operation ran smoothly
- Tactfully and graciously handled situations that arose daily
- Conducted daily on-site interviews for the Flight Attendant position
- Conducted virtual interviews
- Conducted daily Briefings with TA and Inflight
- Collaborated with Inflight and TA Leadership in all aspects of the on-site Recruiting process
Lead Recruiter- Inflight Services
United Airlines
Houston, TX
10.2013 - 03.2020
- Assisted with leading the Recruiting team throughout the interview day. Coached the newer Recruiters on the flight attendant brand and job fit
- Conducted interviews for future United flight attendants
- Possess knowledge of our applicant tracking system Taleo, as well as Modern Hire video interview experience
- Experience with all prerequisite New Hire paperwork, scheduling DOT drug screens for the applicants and assigning classes
- Assisted in opening the SFOTK Recruiting Center and also recruited and trained new Recruiters at our CSC in Chicago
Duty/ Concierge Desk
United Airlines
Houston, TX
09.2012 - 09.2013
- Assisted the Duty Supervisor with checking and following up on delays as well as adding the delays to the logs and workbooks
- Checked-in flight attendants for their trips
- Worked with Crew Scheduling to ensure flights departed on-time
Flight Attendant
United Airlines
Houston, TX
06.2006 - 08.2023
- Deliver exceptional customer service, administer first aid if needed, verify emergency equipment and adhere to all safety regulations
- Demonstrate Core4 values daily and believe they are important for our success and the "United Next" plan
- Ensure passengers needs and expectations are met throughout the flight, and reassure passengers when situations such as turbulence are encountered
Notary Public/ Signing Agent
Self-Employed
Houston, TX
03.2020 - Current
- Check for signs of coercion or fraud and refuse to notarize any suspect transaction
- Review documents and personal identifying paperwork or government-issued IDs for each person
- Successfully sign at least 35 files on a monthly basis
- Document all transactions in notary journal to maintain permanent records required by the Texas Secretary of State
Education
University of North Texas
Denton, TXNotary And Signing Agent Training
National Notary Association
Human Resources
Rice University
Houston, TXSkills
- Customer Service experience
- CRM and Emotional Intelligence skills
- Flight Attendant experience - 16 years
- Team Lead experience
- Recruiting/ Interviewing skills
- Excellent verbal and written communication skills
- Comfortable making difficult decisions
- Conflict resolution skills
- Able to work independently and in a team environment
- Knowledge of Applicant Tracking Systems such as Taleo
- Knowledge of Excel, Word, Adobe, Outlook, Teams
- Experience handling sensitive/confidential information
Additional Information
Banking- 5 years
- Bank of America- Teller (1997- 1999)
- Texas Bank- Teller (1999- 2000)
- BancorpSouth- Teller/ Head Teller (2000- 2003)
Retail- 3 years
- Wilson's The Leather Experts- Customer Service Associate (1995- 1997)
- The Buckle- Retail Sales Associate (1997- 1998)
Call Center- 3 years
- AmeriCredit Financial Services- Customer Service and Collections Associate (2003- 2006)
Certification
- Nominated to United 100
- Human Resources Essentials Certificate
- Certificate in Diversity and Inclusion training through Bashen Corporation
- Notary And Signing Agent Certification
- Commissioned Texas Notary Public
Timeline
Retail Associate
Houston Astros
08.2023 - Current
Specialist- Inflight Programs
United Airlines
09.2022 - Current
Inflight Services Recruiter
United Airlines
04.2022 - 09.2022
Recruiter- Inflight Talent Acquisition
United Airlines
12.2021 - 04.2022
Notary Public/ Signing Agent
Self-Employed
03.2020 - Current
Lead Recruiter- Inflight Services
United Airlines
10.2013 - 03.2020
Duty/ Concierge Desk
United Airlines
09.2012 - 09.2013
Flight Attendant
United Airlines
06.2006 - 08.2023
University of North Texas
Notary And Signing Agent Training
National Notary Association
Human Resources
Rice University
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