Marie Southern
Calhoun,GA
Summary
Ambitious Customer Service Representative with over 25 years of industry experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Ors Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
Overview
32
32
years of professional experience
Work History
Shipping and Receiving Clerk
Advantage Resourcing
07.2021 - Current
- Receive and Scan all merchandise delivered by drivers.
- Document all receiving paperwork.
- Performs all duties following safety guidelines.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area
- Handled day-to-day shipping and receiving overseeing more than 32 pallets per day
Testing Operator
ROPER CORP.
10.2016 - 07.2021
- Inspect and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
- Assemble parts or units, and position. Fasten units to assemblies subassemblies or frames using hand tools and power tools.
- Position, align, and adjust parts for proper fit and assembly.
- Connect cables, tubes, and wiring, according to specifications.
- Test over 765 stoves daily.
Logistics Coordinator / Shipping and Receiving
C & S Wholesale
08.1998 - 10.2016
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided elevated customer experience to generate loyal clientele.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
- Developed reputation as efficient service provider with high levels of accuracy.
- Data Entry Administration Department, Managed over 100 Inbound and Outbound Calls.
- Collection, Sales, Customer Service, Directed Team Training and Mentoring Backhaul, Team Leader, Check Recovery Clerk Department.
- Assisted Help Desk, IP Technical Support and Troubleshooting
- Verified accurate account invoicing through collaboration with accounting department.
- Managed system support functions to set priorities and service levels expectations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Assistant Store Manager
Sally Beauty
05.2001 - 08.2009
- Assisted customers in checkout process, reviews, and approves all exception transactions.
- Resolved customer problems and complaints as needed in accordance with company policy.
- Promoted from Team Leader to Assistant Manager within 2 months.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Customer Service Representative Specialist
MCI WorldCom
10.1993 - 08.1997
- Utilized exceptional commutation to connect with customer, assess needs and present solutions.
- Built long term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Defuse customer concerns with exceptional conflict and problem resolution skills.
- Answering customer calls daily for troubleshooting, information, renewal service, and transfer calls to different departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 50 to 100 constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Provided primary customer support to internal and external customers
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Certificate - Visual And Performing Arts/ Computer Electronic
Greenville Technical College
Greenville, SC1993
Certificate - Allied Health Enrichment Program
Greenville Technical College
Greenville, SC1992
High school diploma - Computer Engineering
Woodmont High School
Piedmont, SC06-1991
Skills
- Experience in HR or Benefit
- Team Leadership and Motivation
- High-Volume Call Center Operator
- Help Desk Support / Technician
- Knowledgeable with computer and software (MS Word, MS PowerPoint, Excel, AS400)
- Filing, fax machines, copiers, and data entry (75 WPM)
- Strong problem-solving and prioritize skills
- Highly efficient leadership abilities
- Strong communication skills, both written and oral
- Highly ambitious and goal-oriented
- Previous experience in office and business administration
- Troubleshooting and Time Management
- 25 years of Customer Service
- IT Support Analyst
Timeline
Shipping and Receiving Clerk
Advantage Resourcing
07.2021 - Current
Testing Operator
ROPER CORP.
10.2016 - 07.2021
Assistant Store Manager
Sally Beauty
05.2001 - 08.2009
Logistics Coordinator / Shipping and Receiving
C & S Wholesale
08.1998 - 10.2016
Customer Service Representative Specialist
MCI WorldCom
10.1993 - 08.1997
Certificate - Visual And Performing Arts/ Computer Electronic
Greenville Technical College
Certificate - Allied Health Enrichment Program
Greenville Technical College
High school diploma - Computer Engineering
Woodmont High School