Joel Stern
Tempe,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Software Sale Specialist
Software One
09.2021 - Current
- ISV partner management for North American region - includes distribution and direct partnerships- Achieved double-digit growth YOY
- Overlay for sales team as ISV Subject matter expert
- KPI's involved growth of ISV revenue, greater margin capture, Enablement of sales org
- Team helped to create advisory to analyze customers IT spend and developed process, presentation, and acted as primary POC for all customers.
Director of Sales
Hownd
03.2021 - Current
- Promoted to Director during height of Pandemic
- Sets sales strategies and creates processes that helped generate $12M+ revenue for merchants
- Reports to Chief Growth Officer and runs day to day sales operations
- Manages internal sales - inside sales, field teams and outsourced call center team in Belize.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Manager, Direct Sales and Channel
Hownd
06.2020 - 03.2021
- Helped develop strategy to pivot during pandemic
- Facilitated expansion to other states including lead generation, program set up, training, in person launch and feedback loops
- Responsible for merchant engagement and activation on MyHownd
- Managed Community Ambassador team of 3+ that was responsible for onsite engagement.
Partner Account Manager
Hownd
11.2019 - 06.2020
- Developed partner sales program and engagement process
- Managed all aspects of Hownd channel program including operations, relationships, and integration opportunities
- Trade Show management
- Worked side by side with development team, marketing team, and sales team to generate appropriate revenue efficiently.
Director of Business Development and Sales
Compupartners
09.2018 - 11.2019
- Managed team of 6 people from sales cycle to implementation
- Point of contact for all vendor and customer relationships
- Bridged all communication between ownership and technical resources
- Extensive experience in problem solving customer issues.
Channel Account Manager
Crexendo, Inc.
02.2017 - 09.2018
- Acquired new channel partners to resell Crexendo products and services
- Provided onboarding support, marketing collaboration and strategy daily management of partners
- Developed strong relationships to gain mindshare throughout 20+ partner organizations
- Traveled approximately 25-50% of time across United States
Education
Bachelor of Arts -
University of Nevada
Reno, NV01.2002
Skills
- Account Management
- Territory Management
- Solution Selling
- Financial Analysis
- Channel Management
- ISV partner management
- Channel Distribution
- Account Acquisition
- Enterprise SaaS and IaaS
- Project Management
- Adept at difficult situations
- Relationship Building
- Network development
- Strategic Mindset
- Business Acumen
- Teaching and Advising
- Negotiating through Close
- Pipeline Development
Community Activities And Accomplishments
- Tempe Festival of the Arts, Volunteer, 2017, Current
- Dromedary Neighborhood Association, President, 2017, Current
- Tempe Neighbor of the Year, 2020
- Class 36 Tempe Leadership Graduate, Class Project - Downtown Tempe Mural at 5th and Maple
- Chairman - City of Tempe Neighborhood Advisory Commission, January 2021, Current
Volunteer Experience
- Maggie's Place, 2010, 2017
- Big Brothers Big Sisters, 2005, Current
- United Food Bank, 2017, Current
- Keep Tempe Beautiful 2024
Timeline
Software Sale Specialist
Software One
09.2021 - Current
Director of Sales
Hownd
03.2021 - Current
Manager, Direct Sales and Channel
Hownd
06.2020 - 03.2021
Partner Account Manager
Hownd
11.2019 - 06.2020
Director of Business Development and Sales
Compupartners
09.2018 - 11.2019
Channel Account Manager
Crexendo, Inc.
02.2017 - 09.2018
Bachelor of Arts -
University of Nevada