Joel Stevenson
Hubert,NC
Summary
Dynamic customer service professional with a proven track record at McDonald's, excelling in training and mentoring new employees. Recognized for exceptional problem-solving and conflict resolution skills, I consistently deliver high-quality service while fostering teamwork and communication. Promoted to Crew Trainer for outstanding leadership and commitment to operational excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
McDonald's
06.2023 - Current
Customer Service Specialist
Reliable and motivated customer service professional with hands-on experience in fast-paced environments. Proven ability to train new employees, resolve customer concerns, and maintain high service standards. Recently promoted to Crew Trainer for strong performance and leadership.
Crew Trainer
McDonald’s
- Promoted to Crew Trainer based on performance, reliability, and leadership skills
- Trained and supported new employees to ensure proper procedures and customer service standards
- Maintained organization and balance within assigned work areas during high-volume shifts
- Provided friendly, efficient service while resolving customer concerns professionally
- Worked collaboratively with team members to meet operational goals
Education
High School Diploma -
Swansboro Highschool
Swansboro, NC06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict Resolution
- Problem Solving
- Teamwork & Communication
- Training & Mentoring New Employees
- Time Management
Timeline
Customer Service Representative
McDonald's
06.2023 - Current
High School Diploma -
Swansboro Highschool