Joel Stitzer
Johns Island,SC
Summary
Dynamic Food & Beverage Manager with a proven track record at Kiawah Island Club, enhancing member satisfaction through innovative solutions, attention to detail and exceptional service. Excelled in boosting team efficiency with a focus on culture for FOH and a continued effort to have a synergy with BOH. Skilled in Northstar operations and known for a calm demeanor, adeptly managed complex and stressful situations to maintain high service standards.
Overview
28
28
years of professional experience
Work History
Food & Beverage Manager
Kiawah Island Club
Kiawah Island, SC
05.2021 - Current
- Directed daily activities of food and beverage department, ensuring operational efficiency.
- Managed payroll records for employees working within the food and beverage department.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Addressed customer complaints about meal quality and service promptly to achieve satisfaction. Turning around a complaint into a positive experience many times ensures a lifelong fan.
- Maintained accurate records of daily transactions using point-of-sale systems.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
Assistant General Manager
Fleet Landing Restaurant And Bar
Charleston, SC
04.2012 - 04.2021
- Managed server and host operations.
- Participated in Quartey team-building meetings, including Myers-Briggs and creating the company vision and mission statement.
- I worked with BOH to streamline expediting, which was a big deal for this company.
- Created schedules, facilitated meetings, coordinated training and development.
- Assumed complete GM responsibilities during the current GM’s 9-month maternity leave during COVID.
- In charge of running all manager meetings, corresponding with the owners, staffing the FOH in all departments, working with the owners to make budget numbers, running sales competitions, and holding the managers, both front and back of house, to complete their tasks in a timely manner.
- Adjust staffing levels based on demand and ensure accountability across all FOH departments.
- Spearheaded training initiatives for new team members.
- Ensured the highest level of guest experience, and helped resolve issues when they arose.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Server
Fleet Landing Restaurant And Bar
09.2009 - 04.2012
- Promoted to server trainer after six months.
Server
Northwoods Inn
Covina, CA
02.2005 - 08.2009
- I worked on a team with many veteran servers who had worked at the restaurant for over 20 years.
- I learned a lot from them about the steps of service and customer service.
- It was an upscale steakhouse.
Part Time Manager, Level 5 Cook, Prep, Counter Service
In-N-Out Burger
Atascadero, CA
06.1997 - 04.2004
- Gained foundational professional experience in a highly-regarded workplace.
- Developed strong work ethic through hands-on experience in customer interactions.
- Gained extensive experience over seven years, ultimately serving as part-time manager/shift leader.
- I cannot speak highly enough of the culture that they created there, and in me.
Education
General Education
CUESTA COLLEGE
San Luis Obispo, CA10.2021
Skills
- Excel Proficiency
- Table management
- Labor management
- Menu pricing
- Allergy management
- Scheduling staff
- Staff training
- POS terminal operation
- Calm and pleasant demeanor
- Active listening
- Inventory control
- Team building
- Gig Pro
References
- Jason Proby, Owner/ Operator, 12th Table, (805) 801-1436, Papaproby@yahoo.com, Professional
- William Cartzendafner, Sales Consultant, Carolina Climate Control, (717) 870-9814, Cartzendafner24@gmail.com, Former Manager
- Josh Green, Project Manager, MindBody, (805) 769-7157, Yarjax66@gmail.com, Friend
Timeline
Food & Beverage Manager
Kiawah Island Club
05.2021 - Current
Assistant General Manager
Fleet Landing Restaurant And Bar
04.2012 - 04.2021
Server
Fleet Landing Restaurant And Bar
09.2009 - 04.2012
Server
Northwoods Inn
02.2005 - 08.2009
Part Time Manager, Level 5 Cook, Prep, Counter Service
In-N-Out Burger
06.1997 - 04.2004
General Education
CUESTA COLLEGE
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