Joel Suverkrubbe
Omaha,NE
Summary
Proven Dispatcher and Truck Driver with a track record of optimizing routes and enhancing team efficiency, notably at W.N. Morehouse Truck Line. Excelled in stress tolerance and effective communications, achieving significant improvements in dispatch accuracy and customer satisfaction. Expert in dispatch software and fostering strong relationships, contributing to a culture of operational excellence and safety compliance.
Overview
28
28
years of professional experience
Work History
Dispatcher
W.N. Morehouse Truck Line
11.2007 - 06.2024
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
- Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Worked closely with customers to effectively resolve issues and complaints.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated dispatching of 80 drivers to accomplish daily delivery requirements.
- Coordinated dispatching of 80 drivers to accomplish daily delivery requirements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated dispatching of 80 drivers to accomplish daily delivery requirements.
- Coordinated dispatching of 80 drivers to accomplish daily delivery requirements.
Truck Driver
Disabled American Veterans Thrift Store
05.1996 - 05.2005
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Operated Non-CDL vehicle
Education
GED -
Metropolitan Community College
Omaha, NE03-1996
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Customer Relationship Management
- Schedule Coordination
- Route Navigation
- Routing orders
- Service Coordination
- Maintaining call metrics
- Work Order Management
- Communication Equipment Operation
- Dispatching field personnel
- Service planning
- Incident Reporting
- Database updates
- Database Management
- Processing orders
- Delivery procedures
- Navigation support
- Delivery support
- Driver communication
- Geographical knowledge
- Critical thinker
- Improving operations
- Adjusting routes
- Work order generation
- Customer Service
- Decision-Making
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Route Planning and Adjustment
- Time Management
- Dispatch Recordkeeping
- Problem-Solving
- Paperwork Processing
- Multitasking
- Task Prioritization
- Creative Thinking
- Relationship Building
- Communication Management
- Mentoring and Coaching
- Workload Management
- Verbal Communication
- Training and Development
- Regulatory Compliance
- Delegating Work
- Records Maintenance
- Work Order Preparations
- Materials Ordering
- Calendar and Scheduling Software
- Conflict Resolution
- Speech Clarity
- Traffic Monitoring
- Resource Monitoring
- Material Distribution
- Repair Scheduling
- Interpersonal Communication
- Cost Determination
Timeline
Dispatcher
W.N. Morehouse Truck Line
11.2007 - 06.2024
Truck Driver
Disabled American Veterans Thrift Store
05.1996 - 05.2005
GED -
Metropolitan Community College
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