Joel Svoboda
Los Angeles,USA
Summary
Dedicated to joining KARL STORZ Endoscopy as an Onsite Equipment Specialist, committed to exceptional service and equipment expertise that enhances patient care and customer satisfaction. Detail-oriented professional with a robust background in customer service, adept at troubleshooting, effective communication, and fostering cross-functional teamwork. Eager to apply a strong work ethic, mechanical aptitude, and service-driven mindset in this role while leveraging experience from the coffee industry, which emphasizes quality and responsiveness to customer needs. Recognized for efficiently preparing and serving high-standard coffee drinks, showcasing skills in latte art, cash handling, and engaging with customers to create memorable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista / Cashier
Sunny Blue
04.2024 - 07.2025
- Assisted in daily operations, customer service, and product presentation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Asst. Manager
Vazza Cafe Kaiser Hospital
08.2020 - 02.2024
- Provided high-level customer service in a fast-paced environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Crew Member
Beard Papa’s Japanese Cream Puffs
04.2018 - 08.2020
- Oversaw daily operations, equipment sanitation, and employee satisfaction.
- Maintained compliance with health and safety regulations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - in process
Santa Monica College
01-2027
Skills
- Equipment Operation & Maintenance
- Troubleshooting & Problem Solving
- Customer Service & Communication
- Safety & Sanitation Standards
- Logistics & Inventory Management
- Basic Mechanical Knowledge
- Team Collaboration
- Problem-solving
- Active listener
Certification
- ServSafe Certified – Food & Equipment Safety
- Food Handler Certification
Summary
Customer Service Professional, Hard working, Consistent Performance, Customer Focused, Multi-tasker, Detail-oriented and hands-on professional with a strong background in customer service, equipment handling, food safety, and logistics. Skilled in troubleshooting, communication, and cross-functional teamwork. Seeking to leverage a strong work ethic, mechanical aptitude, and service-focused mindset in an Onsite Equipment Specialist role with KARL STORZ Endoscopy-North America.
Timeline
Barista / Cashier
Sunny Blue
04.2024 - 07.2025
Asst. Manager
Vazza Cafe Kaiser Hospital
08.2020 - 02.2024
Crew Member
Beard Papa’s Japanese Cream Puffs
04.2018 - 08.2020
Associate of Arts - in process
Santa Monica College
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