Microsoft Excel
Joel Taylor
Product & Engineering Technician
Richmond,AZ
Summary
Dynamic Product Specialist with extensive experience at Ocean State Signal, excelling in client interaction and product knowledge delivery. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective relationship management. Skilled in interpreting traffic signal layouts and testing equipment functionality to all levels. All while driving successful products and operational improvements over the New England territory.
Overview
21
21
years of professional experience
4
4
IMSA I, IMSA II, IPSI I, IPSI II Certification
Work History
Product Specialist
Ocean State Signal
Smithfield, RI
09.2015 - Current
- Manage the cabinet build production line for Ocean State Signal.
- Demonstrated Yunex traffic controllers and Mobotrex traffic signal cabinets and various other traffic signal related products to showcase functionality.
- Support sales representatives during client field meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Read and interpret traffic signal plans and price up all material associated with traffic cabinet portion of intersection.
- Boosted confidence and customer retention by providing exceptional product support and addressing user concerns.
- Take customer phone calls to troubleshoot any field issues that may arise.
- Continually expanded knowledge of Mobotrex and Yunex product line. Along with all other ancillary equipment that is installed in the traffic cabinet.
- Engineer traffic signal cabinets sequencing and functionality for product line to build.
- Recommend product pricing strategies to maximize profitability while maintaining competitive edge in the industry.
- Optimize inventory management, ensuring timely availability of products for customers.
- Duties also require, when staff is short handed, to build traffic cabinets to customer sequencing.
- Main duties are to test all functionalities of traffic signal cabinet after being built. This includes testing all timing and sequencing, time base coordination, dial/splits/offsets, preemption and SPAT data. Check signal cabinet for all and any faulty wiring that may prohibit the cabinet from not functioning properly and report to the proper channel with recommendations of corrections.
- Shown in depth proficiency with NEMA TS2, ATC cabinets, and Yunex traffic controller.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Setup and programmed 4 different traffic detection manufacturers. To include Miovision, Iteris, Currux, Axis cameras.
- Have successfully deployed a Surtrac adaptive system in the City of Boston in an ATC system.
- Established a large cross network of customer relations with various DOT, municipalities and towns within the New England territory.
Traffic Signal Manager
City of New Braunfels
New Braunfels, TX
05.2011 - 08.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Traffic Signal Technician II
Texas Department Of Transportation
San Antonio, TX
05.2006 - 04.2011
- Improved emergency vehicle response times with preemptive signal programming and maintenance.
- Completed installations of advanced traffic management systems, enhancing overall transportation network functionality.
- Streamlined work processes, updating equipment inventory logs and following proper documentation procedures.
- Coordinated with local utility companies during power outages to restore essential traffic control functionality quickly.
- Executed after hour, emergency on call for traffic signal issues that would arise within the district.
- Report all activities with the Traffic Signal Supervisor.
- Keep clear and concise records of all maintenance and troublecalls.
Education
High School Diploma -
Granite Hills High School
El CajonSkills
- Client interaction and relationships
- Product knowledge delivery
- Successful product launches
- Interpret traffic signal layouts
- Testing equipment functionality
- Relationship management
- Proficient in organization techniques
- Sales strategy development
- Proficient in technical concepts
Certification
IPSA/IMSA Traffic Signal Technician level I, II.
Software
Microsoft Word
Microsoft PowerPoint
AutoCAD
Adobe PDF
Drawio
Microsoft Access
Timeline
Product Specialist
Ocean State Signal
09.2015 - Current
Traffic Signal Manager
City of New Braunfels
05.2011 - 08.2015
Traffic Signal Technician II
Texas Department Of Transportation
05.2006 - 04.2011
High School Diploma -
Granite Hills High School