Joel Taylor

Trained customers on software usage and served as primary point of contact post-training.

• Managed portfolio of 600+ accounts while maintaining a full daily training schedule.
• Monitored email correspondence to ensure timely responses and effective communication.
• Documented notes for each call to track customer interactions and feedback.
• Implemented churn prevention strategies, including Save calls and Quarterly Business Reviews.
• Actively contributed in team meetings by providing candid feedback on policy changes.
• Advocated for improvements in onboarding procedures and best practices.
• Feedback led to increased efficiency and enhanced customer engagement throughout training.

• Engaged in sales for one year, fostering customer relationships and driving revenue growth.
• Taught drum and vocal lessons at the store for one year, enhancing communication skills.
• Returned to sales for five months, maintaining strong customer engagement and satisfaction.
• Gained significant personal development through daily face-to-face customer interactions.

• In managing the distance learning computer lab, my responsibilities included gathering grade data and sending it to the appropriate staff member, sending out course requests or drop requests for online courses as needed, keeping the class on task.
• I also taught a rock band elective.
• The band performed multiple times throughout the year.