Joel Thomas
Stratford,CT
Summary
With a proven track record at Grand Bahia Principe Hotel, I excel in underwater navigation and group leadership, ensuring safety and promoting ocean conservation. My strong communication skills and deep diving expertise have significantly enhanced guest experiences and team dynamics, embodying professional ethics and emergency management.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dive Master
Grand Bahia Principe Hotel
01.2019 - 06.2024
- Maintained high-quality rental equipment, ensuring proper function and safety for all divers.
- Led successful group dives while managing diverse skill levels and personalities within the group effectively.
- Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and a passion for diving.
- Raised awareness about the importance of ocean conservation initiatives through engaging presentations and hands-on activities during dive excursions.
Sales Associate
the Clothing Finery
01.2020 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Lifeguard
Haberdashery
07.2017 - 03.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Education
High School Diploma -
Browns Town
St Ann. Jamaica04-2008
Skills
- Strong communication skills
- Underwater navigation
- Boat handling skills
- Group leadership
- Emergency management
- Deep diving expertise
- Oxygen administration
- Rescue diver techniques
- Professional ethics
- Sales and customer service
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.Rescue Diver, Adult/ Child/Infant open water diver, Dive master
- Open Water Diver Certification – Professional Association of Diving Instructors.
- Emergency Oxygen for Scuba Diving Injuries Provider – Divers Alert Network.
Languages
English
Full Professional
Timeline
Sales Associate
the Clothing Finery
01.2020 - 06.2023
Dive Master
Grand Bahia Principe Hotel
01.2019 - 06.2024
Lifeguard
Haberdashery
07.2017 - 03.2019
High School Diploma -
Browns Town
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