Joel Thooft
Carroll
Summary
Dynamic leader with proven expertise in store operations and staff management, honed at Casey's General Stores Inc. Excelled in customer service and problem-solving, significantly enhancing customer relations and team performance. Skilled in training and mentoring, ensuring high standards of cleanliness and safety. Achievements include streamlining inventory control and fostering a collaborative work environment.
Overview
29
29
years of professional experience
Work History
Store Manager
Caseys General Stores Inc
11.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Kitchen Manager
Hyvee Market Grill
03.1996 - 05.2015
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma - Gender Studies
Carroll High School
Carroll, IA05.1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Staff management
Timeline
Store Manager
Caseys General Stores Inc
11.2015 - Current
Kitchen Manager
Hyvee Market Grill
03.1996 - 05.2015
High School Diploma - Gender Studies
Carroll High School
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