Joel Tirnouer
Woodbury
Summary
Compassionate, driven, and highly motivated MSW student at Touro College with a strong work ethic and a deep commitment to helping others. Known for being dependable, positive, and solution-oriented, with a natural ability to build trust and connect with people from diverse backgrounds. Brings over eight years of hands-on leadership, crisis management, and direct support experience in transportation and care-related roles. Adept at remaining calm under pressure, responding effectively to complex situations, and prioritizing the safety and well-being of others. Committed to ethical practice, client dignity, and continuous professional growth, and seeking to apply these strengths in a professional social work setting. Fluent in English and Yiddish.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Student Social Worker
C.A.R.E.S NYS
Rockland County NY
09.2025 - Current
- Facilitated individual and group counseling sessions to support clients' emotional well-being.
- Developed and implemented personalized care plans in collaboration with interdisciplinary teams.
- Coordinated community outreach programs to promote social services and resources.
- Conducted assessments to determine clients' needs and eligibility for assistance programs.
- Advocated for clients' rights and access to essential services within the community framework.
School Bus Driver Instructor (SBDI)
New York State
01.2024 - Current
- Train new and existing school bus drivers in safety protocols, state regulations, and defensive driving
- Directly responsible for the safety and well-being of young children during daily school transportation
- Foster strong relationships with students, parents, and school staff; practice daily vigilance, patience, and care
- Model professionalism and consistency under pressure in high-responsibility settings
- Serve as a mentor and guide for new drivers, focusing on accountability, communication, and ethical standards
CEO and Founder
Hytch Cars Inc
Monroe, NY
06.2021 - 03.2024
- Founded and led a successful non-emergency medical transportation company with a focus on community health access
- Oversaw all areas of operations including client relations, compliance, dispatch, staff management, and Medicaid billing
- Ensured client dignity and safety during transport, especially for elderly and vulnerable populations
- Used MAS and ePACES systems for medical transportation billing, ensuring ethical and accurate records
- Provided emotional support and reassurance to clients during high-stress or emergency situations
- Maintained an organized, respectful, and culturally sensitive business environment
Dispatcher / Compliance Officer / Customer Service
Motty’s Car Service
Monroe, NY
04.2017 - 06.2021
- Coordinated transportation for clients including schoolchildren, individuals with disabilities, and Medicaid recipients
- Trained and supervised staff; created schedules and ensured compliance with DOT and state health standards
- Acted as liaison between clients, families, and state agencies to resolve issues with empathy and professionalism
- Handled sensitive cases involving late or missed rides with care, calmness, and respect
- Took initiative to solve client complaints and developed procedures to prevent future service failures
- Ensured staff were supported and valued, creating a collaborative, team-focused environment
Care Assistant for Mentally Ill Client (Live-In)
Self-Employed
Manchester, England
10.2015 - 01.2017
- Provided full-time care and emotional support for a mentally ill adult in a private residential setting
- Taught basic life skills and created structured routines to support stability and growth
- Built a strong, trusting relationship with the client while responding to high-stress episodes with calm, creative solutions
- Gained firsthand experience in mental health challenges, emotional regulation, and behavior support
- Worked independently while maintaining constant awareness of the client’s needs and safety
Education
High School Diploma -
Yeshiva Gedola Queens
Queens, NY01-2012
Master of Social Work (MSW) - Social Work
Touro College Graduate School of Social Work
New York, NY06-2026
SBDI -
PTSI
05-2025
Skills
- Trauma-Informed Communication
- Cultural and Religious Sensitivity
- Crisis De-escalation & Emotional Regulation
- Non-Emergency Medical Transportation (Medicaid)
- Person-Centered Support
- Conflict Resolution and Mediation
- Confidentiality and Ethical Practice
- Multitasking Under Pressure
- Strength-Based Leadership
- Relationship-Building and Active Listening
- Training and Supervision
- Documentation and Compliance
- Bilingual Communication (English/Yiddish)
Accomplishments
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Certification
- Certified SBDI Instructor, Since 2025
- Licensed 19A examiner
Languages
English (Fluent)
Yiddish (Fluent)
Timeline
Student Social Worker
C.A.R.E.S NYS
09.2025 - Current
School Bus Driver Instructor (SBDI)
New York State
01.2024 - Current
CEO and Founder
Hytch Cars Inc
06.2021 - 03.2024
Dispatcher / Compliance Officer / Customer Service
Motty’s Car Service
04.2017 - 06.2021
Care Assistant for Mentally Ill Client (Live-In)
Self-Employed
10.2015 - 01.2017
High School Diploma -
Yeshiva Gedola Queens
Master of Social Work (MSW) - Social Work
Touro College Graduate School of Social Work
SBDI -
PTSI