Joel Toribio
Chicago,IL
Summary
Dynamic Account Manager with a successful track record in building partnerships, retaining key accounts, and enhancing profit channels. Former professional baseball player, offering strategic leadership, strong collaboration skills, and a results-oriented approach. Ready to leverage my customer relationship management expertise and winning mentality to drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Olive Technology
12.2022 - 12.2023
- Revenue Growth: Orchestrated a comprehensive account growth strategy that delivered a remarkable 25% increase in revenue during my tenure at Olive
- Skillfully identified and capitalized on upsell opportunities, as well as successfully introduced new services to expand the revenue stream and exceed sales targets
- Client Retention: Demonstrated a keen ability to build lasting client relationships
- Implemented proactive communication strategies that led to an outstanding 30% improvement in client retention rates
- Fostered trust through transparent communication and a deep understanding of client needs
- This achievement underscores a commitment to client satisfaction and loyalty, showcasing a substantial impact on the organization's long-term business relationships.Strategic Account Planning: Developed and executed strategic account plans tailored to individual client needs
- Leveraged a data-driven approach to identify opportunities for growth, mitigate risks, and enhance overall account health
- Problem Resolution: Proactively identified and addressed client concerns, resolving issues promptlyand effectively
- Implemented corrective actions to ensure client satisfaction and prevent future challenges.
Business Development Representative
Olive Technology
02.2022 - 12.2022
- Proactively identify and qualify new business opportunities in the hospitality and healthcare industries by conducting research and cold outreach via email, phone, and social media
- Collaborate with sales and marketing teams to develop targeted outreach campaigns and ensure successful handoff of qualified leads
- Leverage Olive's proprietary technology evaluation platform to demonstrate value to prospects and provide guidance on software selection
- Consistently exceed monthly and quarterly lead generation goals
- Maintain accurate records of all activities and prospect interactions in the company CRM system
- Participate in ongoing sales training and professional development to enhance sales skills and product knowledge
- Cultivate strong relationships with key decision-makers and stakeholders target industries through effective communication and relationship-building techniques.
Assistant Manager of Baseball Operations
Illinois Bone & Joint Institute
07.2021 - 03.2022
- Player Logistics Management: Spearheaded operational improvements resulting in a 20% reduction in scheduling conflicts, enhancing player satisfaction and streamlining daily operations
- Training Program Support: Collaborated with coaching staff to ensure seamless training program execution, leading to a 15% increase in program effectiveness and player skill development
- Event Coordination: Orchestrated successful player events, increasing participant attendance by 25%
- Received positive feedback for meticulous planning and execution
- Communication Liaison: Established effective communication channels, reducing misunderstandings by 30% and ensuring all stakeholders were informed of important updates and changes
- Facility Maintenance Oversight: Implemented preventive measures, reducing downtime due to maintenance issues by 15%, ensuring a consistently safe and optimal training environment
- Team Collaboration: Fostered a collaborative team environment, contributing to a 20% improvement in overall facility operations and player satisfaction.
Pitching Instructor
Mt Prospect Ballpark
09.2019 - 01.2021
- Increased player strength, agility and game skills through successful practices
- Develop pitching mechanics for athletes at all levels
- Discuss mental preparation
- Provide exercise routines
- Manage scheduling and customer payments.
Sports Performance Coach
Mt Prospect Ballpark
09.2019 - 01.2021
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Operations Manager
The Ballpark in Mount Prospect
01.2020 - 07.2020
- Provide overall management and organization of facility
- Drive revenue growth and new business opportunities, and attain sales goals
- Assist with purchasing, marketing, and sales of pro shop merchandise and managing inventory tracking and controls
- Assist with marketing facility and programs and ensure website, social media sites and facility postings are updated
- Oversee organization of front desk staff and area
- Provide training for all front desk members
- Provide professional instruction to clients including team training, private lessons, group lessons.
Biomechanics Specialist
Mt Prospect Ballpark
09.2019 - 01.2020
- Involved in working in laboratories to conduct essential kinesiology studies on locomotion pattern with athletes specifically baseball players
- Collect kinetic and kinematic data
- Analyze data using 3D analysis software and inverse dynamics.
Sales Representative
PS2 Athletics
10.2017 - 12.2019
- Demonstrated company products to store managers employees and customers to educate them on the benefits
- Follow-up with potential clients to determine whether a decision has been reached
- Return phone calls to customers with complaints or inquiries
- Worked with marketing manufacturing and accounting departments to ensure to ensure quality products and advertising.
Sales and Marketing/ Pitching Coordinator
Gameon13
06.2018 - 04.2019
- Market and advertise company on social media platforms
- Sell monthly packages to clients
- Pitching and biomechanics for athletes starting from an amateur level all the way up to a professional level
- Communicate with companies and Pitch ideas.
Professional Baseball Player
LA Dodgers
06.2016 - 10.2018
- Volunteered to participate in various charitable events attracting members of the public for la dodgers youth program
- Played the pitcher position for a professional team in a challenging and demanding environment
- Interact professionally with press, fans and individuals from other teams.
Kids Camp Counselor
Harlem RBI
01.2012 - 06.2014
- Trained staff members on conducting events and following safety procedures
- Transported and escorted program participants to and from activities and on field trips
- Factored-in abilities, needs and interests of participants in development of events and programs
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
- Provided clear instruction to activity and program participants to ensure fun and safety.
Education
BBA - Business Administration And Management
Oklahoma Wesleyan University
Bartlesville, OK09.2019
Associate of Science - Computer Science
Western Oklahoma State College
Altus, OK06.2016
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.2012
Skills
- Microsoft Office (Excel, Word, Powerpoint)
- Strategic Planning
- Operations Management
- Sales
- Lead Generation
- Lead Prospecting
- Territory Management
- Client Relationship Management
Certification
- Certified Personal Trainer
- First Aid Certification
Accomplishments
- Sandy Koufax Award 2016
- Region XV MVP
- Jackie Robinson Minor League Award
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Olive Technology
12.2022 - 12.2023
Business Development Representative
Olive Technology
02.2022 - 12.2022
Assistant Manager of Baseball Operations
Illinois Bone & Joint Institute
07.2021 - 03.2022
Operations Manager
The Ballpark in Mount Prospect
01.2020 - 07.2020
Pitching Instructor
Mt Prospect Ballpark
09.2019 - 01.2021
Sports Performance Coach
Mt Prospect Ballpark
09.2019 - 01.2021
Biomechanics Specialist
Mt Prospect Ballpark
09.2019 - 01.2020
Sales and Marketing/ Pitching Coordinator
Gameon13
06.2018 - 04.2019
Sales Representative
PS2 Athletics
10.2017 - 12.2019
Professional Baseball Player
LA Dodgers
06.2016 - 10.2018
Kids Camp Counselor
Harlem RBI
01.2012 - 06.2014
BBA - Business Administration And Management
Oklahoma Wesleyan University
Associate of Science - Computer Science
Western Oklahoma State College
High School Diploma -
Murry Bergtraum High School For Business Careers