JOEL TORRES SOL
Fort Worth,TX
Summary
Bilingual Military Veteran with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Security Guard
Top Gun Body Guard, Investigations & Security
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring potential threats.
- Responded quickly to incidents and assessed active situations for security concerns.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Crew Member
Trader Joe's
01.2023 - 04.2023
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Operated cash register to ring up final bill and process various forms of payments per customer.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
89B Ammunition Specialist
United States Army
05.2017 - 05.2021
- Trained personnel on safe ammunition handling, transporting and packaging to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory and issuance of ammunition to teams of soldiers.
- Supervised personnel and offered extensive mentoring and training assistance.
- Drove and operated heavy and light wheeled trucks and tracked vehicles.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel.
- Completed weekly inspections and any basic repair need to uphold strict performance standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained fire capability charts and friendly and enemy situation maps.
- Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
- Oversaw field planning and coordination in full compliance with established command structures and detailed combat orders.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Trained personnel on operations/handling of Powered Industrial Forklifts.
- Assisted in giving classes to multitude groups of 20 Soldiers in Combat Lifesaver Course/Principles Of First Aid.
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Crew Member
Popeye's Louisiana Chicken
10.2016 - 03.2017
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
No Degree - Emergency Medical Technician
Emergency Medical Training Services
Carrollton, Texas 7500609.2023
No Degree - Geography
University of Puerto Rico
San Juan, 00925, P.R.High School Diploma -
Escuela Rafael Cordero Molina
San Juan, 00908, P.R.05.2016
Skills
- Customer Service Excellence
- Customer Relations
- Industry Best Practices
- Verbal and Written Communication
- Complex Problem-Solving
- Adaptability and Flexibility
- Safety Procedures
- Company Leadership
- Training and Development
- Hospitality and Accommodation
- Task Prioritization
- Dependable and Cooperative
Accomplishments
- Successfully distributed more than $4.5 million U.S. dollars worth of ordinance in the Middle East when tensions were high with Iran and the United States.
- Worked as a substitute Team leader of 4 Soldiers for a couple months when leadership roles were exhausted.
- Presented a safety and operating class of Forklifts to approx. 70 Soldiers in my Company.
- Taught my own class about principles of First Aid to around 20 Soldiers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Guard
Top Gun Body Guard, Investigations & Security
06.2023 - Current
Crew Member
Trader Joe's
01.2023 - 04.2023
89B Ammunition Specialist
United States Army
05.2017 - 05.2021
Crew Member
Popeye's Louisiana Chicken
10.2016 - 03.2017
No Degree - Emergency Medical Technician
Emergency Medical Training Services
No Degree - Geography
University of Puerto Rico
High School Diploma -
Escuela Rafael Cordero Molina
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