Joel Townsend
Spring Hill
Summary
Result-oriented Shift Leader with strong problem-solving skills and a focus on operational excellence. Experienced in managing inventory and streamlining processes to improve service delivery and team efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Instructor
Family First Martial Arts
09.2019 - 04.2023
- Instructed martial arts classes, ensuring safety and engagement of participants.
- Supported lead instructors in organizing class schedules, enhancing community involvement and student retention.
- Provided feedback to students on techniques, fostering skill improvement and confidence.
Shift Leader
Chick-fil-A
08.2022 - Current
- Supervised daily operations, ensuring team adherence to quality and service standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented process improvements, enhancing efficiency in food preparation and delivery.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
Education
Mechanical Engineering
Columbia State Community College
Columbia, TN05-2028
Skills
- Team collaboration and leadership
- Customer service focus
- Positive attitude
- Problem solving
- Goal setting and tracking
- Inventory counts
Timeline
Shift Leader
Chick-fil-A
08.2022 - Current
Assistant Instructor
Family First Martial Arts
09.2019 - 04.2023
Mechanical Engineering
Columbia State Community College