Joel Troche

Assisted students in navigating the university's online registration system. Maintained accurate records of student services activities. Responded to inquiries from students concerning academic policies and procedures. Compiled data for reports related to student services programs. Answered incoming calls and provide guidance or directed them to the appropriate department or individual. Collaborated with staff members from other departments on projects related to student services. Answered student, family and visitor questions with friendly and knowledgeable support.

Reviewed student's financial aid applications, documents, and eligibility criteria to determine awards. Conducted individual counseling sessions with students on financial aid options and procedures. Monitored student accounts to ensure that all funds are disbursed correctly and accurately. Provided guidance to students on loan repayment plans and options. Maintained up-to-date knowledge of federal, state, and institutional regulations regarding financial aid programs. Researched inconsistencies between student records and other sources to resolve discrepancies related to eligibility or funding levels. Processed appeals from students who have had their financial aid suspended due to unsatisfactory academic progress. Responded promptly to inquiries from students, parents, faculty members, and staff members about Financial Aid policies and procedures.

In-Stock, set up and design.

Responding to non-emergency and 911 calls. Run license plate information for police officers and validate information for warrants. Investigative and research duties.

Internal/external loss prevention, investigate and obtain information to be utilized in court. Promote store safety and prevent hostile environment by diffusing arguments.

Peer trainer/mentor, internal/external loss specialist. Daily inventory record keeping and promote store safety.

Maintain quality customer service. Continuously meet and exceed quality metrics and increase customer profits. Maintain vehicle maintenance logs.