Joel Valdez
Mission,TX
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Seasoned Supervisor with history of over 27 years of experience effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
Work History
Supervisor
Hidalgo County Tax Office
Pharr, TX
04.2010 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15+ employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
Supervisor
IBC Bank
Edinburg, TX
01.2005 - 03.2010
- I led a team of 10 tellers during my tenure as a supervisor for the 5 years I worked at IBC Bank.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Supervisor
Pizza Hut
Mcallen, TX
01.1997 - 02.2005
- Assisted in creating budgets for departmental expenses including personnel costs.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
Education
High School Diploma -
Donna High School
Donna, TX06-1995
Skills
- Staff Management
- Operations Management
- Inventory Control
- Business Development
- Data Analytics
- Schedule development
- Staff Discipline
- Staff Development
- Processes and procedures
- Policy Enforcement
- Inventory Oversight
- Employee Motivation
- Process Monitoring and Improvement
- Training and mentoring
- Complex Problem-Solving
References
References available upon request.
Timeline
Supervisor
Hidalgo County Tax Office
04.2010 - Current
Supervisor
IBC Bank
01.2005 - 03.2010
Supervisor
Pizza Hut
01.1997 - 02.2005
High School Diploma -
Donna High School
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