Joel Valentine
Las Vegas,NV
Summary
Sales Account Manager with exceptional career success increasing sales in established accounts while reaching out to potential clients. Market expertise in Single Family New Construction Plumbing and Multi Family Plumbing. Outstanding record of account penetration, new product launch and market development. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. High-achieving Sales Account Manager successful in managing accounts with annual revenue exceeding $25 million dollars. Expert in needs analysis, sales forecasting and closing tactics. Account Manager successful at building global sales teams in Plumbing sector. Motivates representatives to consistently reach and exceed targeted sales goals. Manages large accounts and supports team members in account penetration efforts. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Overview
36
36
years of professional experience
Work History
Sales Account Manager
20/20 Plumbing & Heating,Inc
Las Vegas, NV
04.2015 - Current
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Created proposals for new and repeat customer business transactions.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Built client relationships by acting as liaison between customer service and sales teams.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Created sales contacts with on- and off-premise accounts.
- Trained peers and management team on internal system supports and implementation plans.
- Organized joint sales calls with current customers and outside vendors.
- Contacted 15 of new and existing customers per year to discuss new products and services.
- Managed portfolio of 30 accounts totaling $25 million in sales.
- Forecasted sales of $18 million and set successful policies to achieve sales objectives and related metrics within timeframe.
- Effectively led seasoned team of partner managers and account coordinators.
Sales Account & Purchasing Manager
Dynamic Plumbing Systems Inc Of Nevada
Las Vegas, NV
02.2003 - 03.2015
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Exceptional computer skills
- Prepared and deliver customer sales quotes.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented information to customers, peers and management.
- Quoted prices, credit terms and other bid specifications.
- Developed and maintained strong working relationships with Builder and Supply chain professionals within assigned territory.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Addressed multiple industry issues and provided client support.
Purchasing Manager
RCR Plumbing
Las Vegas, NV
04.1994 - 01.2003
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships and negotiated prices.
- Used Sage Master builder to authorize and monitor purchase orders and consumables.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Adjusted procedures to maximize department effectiveness.
- Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Implemented policies to reduce cost and eliminate waste.
- Progressed through various purchasing, warehousing and leadership roles.
- Wrote standard operating procedures for department.
- Oversaw $50 Million budget and purchasing needs for RCR Plumbing company.
- Established clear lines of communication between business and clients.
- Improved inspection policies to increase quality of raw materials and finished goods.
- Devised and executed annual purchasing plans and contracts.
- Maximized operational effectiveness across territory.
Warehouse Manager
RCR Plumbing
Riverside, CA
06.1991 - 03.1994
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Kept corporate departments and customers updated on critical shipments.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Directed system updates to boost productivity and control recordkeeping errors.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Expedited resolutions of shipping errors and packaging mistakes.
- Conducted inventory audits with 95% accuracy following company procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Organized records of vehicles, schedules and completed orders.
Warehouse Worker
RCR Plumbing
Riverside, CA
02.1986 - 05.1991
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 100 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Simplified shipping and receiving processes for improved workflow.
- Completed over 20 customer orders each day in warehouse setting.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Measured dimensions of finished pieces for conformance to specifications.
Education
High School Diploma -
Elsinore High School
Wildomar, CA06.1984
Skills
- Business Growth and Retention
- Coordinating Bids
- Client Base Retention
- Profit and Revenue
- Business Development and Planning
- Bid Proposals
Websites
Accomplishments
- Consistently exceeded monthly sales quotas by more than 2%..
- Successfully managed $25 Million in sales volume.
- Supervised team of 4 staff members.
- Documented and resolved Plumbing related issues which led to reoccuring sales.
- Helped start up two new plumbing divisions.
- Member of the PHCC of Nevada.
- Member of NSA of Nevada.
- Member of SNHBA of Nevada.
Affiliations
PHCC of Nevada.
NSA of Nevada.
SNHBA of Nevada.
IAPMO of Nevada.
Hobbies
I love to spend time with the family, bike riding , going for walks and landscaping and maintaining our home.
I love to golf and enjoy outdoor activities.
I enjoy taking walks with our three dogs.
I enjoy to draw or paint occasionally.
Timeline
Sales Account Manager
20/20 Plumbing & Heating,Inc
04.2015 - Current
Sales Account & Purchasing Manager
Dynamic Plumbing Systems Inc Of Nevada
02.2003 - 03.2015
Purchasing Manager
RCR Plumbing
04.1994 - 01.2003
Warehouse Manager
RCR Plumbing
06.1991 - 03.1994
Warehouse Worker
RCR Plumbing
02.1986 - 05.1991
High School Diploma -
Elsinore High School
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