Joel Vallejo
Madera,CA
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Ops Coordinator
United Site Services, Inc. of Texas
Fresno, CA
10.2022 - Current
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained calendars of upcoming events, meetings and deadlines.
- Ensured compliance with company policies and procedures related to project management activities.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Yard Technician
United Site Services, Inc. of Texas
Fresno, CA
08.2021 - 09.2022
- Reported data for maintenance, and inventory assessments.
- Ensured compliance with applicable regulations regarding hazardous materials handling processes.
- Performed preventive maintenance and repairs on a variety of equipment
- Conducted safety checks on all machinery prior to use.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Inspected and tested components to identify defects
Sandwich Artist
Pilot Flying J Travel Center
Madera, CA
09.2019 - 08.2021
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted team members during peak hours when necessary.
- Followed established procedures for handling money transactions accurately.
- Boosted customer satisfaction by quickly addressing and resolving complaints with service.
- Upsold additional items to increase store profits.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Greeted customers and provided product knowledge.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Skills
- Consulting
- Recordkeeping
- Decision-making
- Administrative leadership
- Information collection
- Workflow management
Languages
English
Professional
Spanish
Professional
Timeline
Ops Coordinator
United Site Services, Inc. of Texas
10.2022 - Current
Yard Technician
United Site Services, Inc. of Texas
08.2021 - 09.2022
Sandwich Artist
Pilot Flying J Travel Center
09.2019 - 08.2021