Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Joel Vasquez

Staten Island,NY

Summary

Skilled Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 17 years in the field. Excellent planning and problem-solving abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Center Manager

NYC Parks
10.2019 - Current
  • Checked facility, employee work and service levels to maintain compliance with agency standards.
  • Managed work and performance of more than 15 employees.
  • Processed CityTime for over all employees
  • Directed daily operations at Lyons Recreation Center
  • Evaluated and enhanced Public programs to strengthen operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of new employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked trends and suggested enhancements to both challenge and refine recreation center operations.

Deputy Center Manager

NYC Parks
02.2014 - 10.2019
  • Managed work and performance of more than 15 employees.
  • Checked facility, employee work and service levels to maintain compliance with agency standards.
  • Processed Citytime for over 15 employees .
  • Introduced new methods and practices .
  • Directed daily operations at Lyons Recreation Center.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Playground Associate

NYC Parks
10.2006 - 02.2014
  • Worked varied hours to meet seasonal and center needs.
  • Greeted customers and offered assistance for increased member satisfaction.
  • Instructed computer based programs and photography.
  • Managed customer relations through communication and helpful interactions.
  • Created promotional materials to advertise services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assited in special events and afterschool programs

Park Supervisor

NYC Parks
06.2009 - 09.2013
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to agency protocols.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Adapted daily plans according to weather, staffing levels and needs to maintain excellent employee and public safety.
  • Maintained public pools and equipment to foster safe and consistent operation.
  • Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
  • Managed supply inventory and coordinated replentishment.

Associate Park Service Worker

NYC Parks
06.2008 - 09.2008
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supervised daily activities and provided assistance to staff.
  • Learned other teammates' work tasks to train as backup.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained machinery to prevent overloads and avoid malfunctions.

City Park Worker

NYC Parks
06.2005 - 10.2006
  • Went above and beyond to enhance guests' park experiences.
  • Answered phones to offer information and proactively solve guests' problems.
  • Explained park accommodations, dining choices and recreation opportunities to guests.
  • Made reservations for guests, checked availability and completed cancellations or changes in system.
  • Serviced park restrooms to keep each free of trash, stocked with basic supplies and clean for guests.
  • Kept grass, trees and landscaping beds in professional condition with regular care.
  • Maintained athletic fields for area youth and adult leagues.
  • Checked on safety and operation of park equipment every week.
  • Secured park gates or doors at closing time and unlocked at opening.
  • Removed debris and waste from outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Education

No Degree - Computer Science

DeVry University
Woodbridge, NJ

Certificate - Small Engine Mechanics And Repair Technology

Penn Foster Career School
Scranton, PA
10.2023

Diploma - Residential Electrician

Penn Foster Career School
Scranton, PA
03.2023

GED -

New Dorp High School
Staten Island, NY
06.1999

Skills

  • Microsoft SharePoint
  • Financial Statements
  • Google Docs
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Office
  • CPR/ AED

Accomplishments

  • Achieved Alma Society Award

Certification

  • Pool Operator , Dept. of Health - Lifetime
  • Food Handler, Dept. Health - Lifetime

Languages

Spanish
Native or Bilingual

Timeline

Center Manager

NYC Parks
10.2019 - Current

Deputy Center Manager

NYC Parks
02.2014 - 10.2019

Park Supervisor

NYC Parks
06.2009 - 09.2013

Associate Park Service Worker

NYC Parks
06.2008 - 09.2008

Playground Associate

NYC Parks
10.2006 - 02.2014

City Park Worker

NYC Parks
06.2005 - 10.2006

No Degree - Computer Science

DeVry University

Certificate - Small Engine Mechanics And Repair Technology

Penn Foster Career School

Diploma - Residential Electrician

Penn Foster Career School

GED -

New Dorp High School

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