Joel Velasquez
Brooklyn,NY
Summary
Resourceful Senior Mechanic with 7 years of experience skilled in plumbing, electrical and HVAC repairs. Comfortable troubleshooting and performing diagnostics and working with sense of urgency. Committed to providing excellent customer service through warm and welcome environment and positive attitude who is a detail-oriented team player with strong organizational skills, and has the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Senior Maintenance Mechanic
JLL, Jones Lang LaSalle / Palantir
2019.12 - Current
- Direct use of CMMS system (Corrigo) - train new users during onboarding, create custom templates on CMMS system for user to achieve and complete support ticket in a timely manner.
- Maintain KPI targets within the zones.
- Handled daily client-facing responsibilities on-site, cultivating strong relationships with property management to ensure smooth operations.
- Management of open support tickets/projects, urgent requests from FM/client.
- Basic Knowledge of HVAC BMS system (ABM), Calibrated temperature and equipment settings to optimize performance of equipment.
- Completed preventive maintenance on in house equipment to enhance production and maintain quality.
- Performed repairs with basic knowledge in plumbing, carpentry, handyman requests.
- Vendor management: obtaining quotes, escorts and walkthrough of completed items
Community Associate/ Operations Lead
WeWork
2016.09 - 2019.12
- Represented organization in relations between staff and general public.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- COVID-19 -Roll out project of sanitization and procure appropriate PPE for all tech's and buildings to have in stock and follow regulations.
- Assist with building operations and maintenance to ensure the highest level of member experience.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Mail&Package Associate
Wework
2015.08 - 2017.09
- Assisted with quality and production process improvements to support new packaging initiatives.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Answering and solving Zen Desk tickets.
- Conducting building walk throughs.
- Engage in the larger city community by attending events and networking with local start-upstand organizations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Education
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NY06.2013
Skills
- Building operations
- Repairs and maintenance
- Vendor coordination
- HVAC
- Work Orders
- Work Order Management
Timeline
Senior Maintenance Mechanic
JLL, Jones Lang LaSalle / Palantir
2019.12 - Current
Community Associate/ Operations Lead
WeWork
2016.09 - 2019.12
Mail&Package Associate
Wework
2015.08 - 2017.09
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
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