Summary
Overview
Work History
Education
Skills
Timeline
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Joel Vent

Summary

Team-minded Training Store Manager with 30 years of experience training groups of employees in the Restaurant and Hospitality industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance and assessing company training needs.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated Restaurant and Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

District Manager

Rensko Holdings
08.2017 - Current
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Supervised 5 to 9 locations to enforce high-quality standards of operation.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Engaged in product training, demonstrations and initiatives to raise awareness and revenues.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced employee productivity by providing training, guidance, and performance evaluations.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Ensured adherence to company policies, industry regulations, and legal requirements within the district.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.

Training Store Manager

Wendy's International LLC
  • Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
  • Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
  • Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
  • Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Established strong relationships with key suppliers, leading to improved product availability and reduced costs for the store.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Conducted regular store audits to ensure compliance with company standards, identifying areas requiring corrective action and implementing necessary changes effectively.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Spearheaded successful promotional events and in-store marketing campaigns, resulting in increased sales and customer loyalty.
  • Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Assisted in recruiting, hiring and training of team members.
  • Opened and closed store 5 days per week.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Developed detailed action plans based on analyses of profit/loss reports that led to significant cost savings over time.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. Oriented the Director of Training into the Company. Assisted in developing the new CBT platform
  • Drove sales and planned promotional and local store marketing activities.
  • Interacted well with customers to build connections and nurture relationships.
  • Analyzed financial data to identify trends and adjust store strategies accordingly, optimizing profitability on a consistent basis.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw daily cash handling procedures accurately while maintaining security measures against theft or fraud.
  • Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
  • Was a 2 time Training Store Manager of the year
  • Was a 2 time winner of zero workers comp/employee injuries for the year

Training Store Manager

JAM Restaurant Group DBA Wendy's
10.2007 - 08.2017
  • Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Addressed employee performance issues promptly by providing constructive feedback, coaching, and support to help team members reach their full potential.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
  • Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
  • Conducted regular store audits to ensure compliance with company standards, identifying areas requiring corrective action and implementing necessary changes effectively.
  • Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
  • Drove and maintained solid operational processes, inventory management and inventory rationalization
  • Assisted in recruiting, hiring and training of team members.
  • Opened and closed store 5 days per week.
  • Improved employee retention by implementing comprehensive training programs and robust performance management systems.
  • Supervised and effectively trained 100 employees to decrease process lags and boost productivity.
  • Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
  • Developed detailed action plans based on analyses of profit/loss reports that led to significant cost savings over time.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Won The My Favorite Wendy's Award
  • Won the franchise store performance and cleanliness award

Education

No Degree - Business Management

Ohio State University
Ontario, OH

High School Diploma -

Buckeye Central High School
New Washington, OH
06.1988

Skills

  • Price Structuring
  • Department Oversight
  • Mind Mapping
  • Change Management
  • Business Growth Initiatives
  • Team Leadership
  • Inventory Management
  • Performance Evaluations
  • Revenue Growth
  • Employee Coaching
  • Employee Development
  • Goal Setting
  • Business Leadership
  • Employee Motivation
  • Calendar Management
  • Budget Control
  • Data Analysis
  • Delegation
  • Financial Oversight
  • Staff training/development
  • Sound Judgment
  • Training Management
  • Operations Oversight
  • Cash Management
  • Schedule Management
  • Delegating Work
  • Desktops, Laptops, and Mobile Devices
  • Management Team Building
  • Effective leader
  • Performance Improvements

Timeline

District Manager

Rensko Holdings
08.2017 - Current

Training Store Manager

JAM Restaurant Group DBA Wendy's
10.2007 - 08.2017

Training Store Manager

Wendy's International LLC

No Degree - Business Management

Ohio State University

High School Diploma -

Buckeye Central High School

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Joel Vent