Joel Vidriales
Visalia,CA
Summary
Dynamic Store Manager with a proven track record at Walmart, excelling in financial management and sales analysis. Expert in driving operational efficiency and enhancing customer service standards. Adept at mentoring staff and implementing process improvements, resulting in increased productivity and reduced shrinkage. Committed to fostering a high-performance team environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Walmart
Merced, CA
05.2018 - Current
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Complex Manager
Walmart
Fresno, CA
11.2014 - 05.2018
- Provided leadership, guidance, and direction to staff members.
- Established quality control measures to ensure high levels of accuracy in all aspects of the operation.
- Created detailed reports outlining complex operational performance metrics.
- Collaborated with vendors to negotiate contracts for goods and services.
- Implemented new processes or systems related to complex operations as needed.
Salary Assistant Manager
Walmart
Visalia, CA
03.2011 - 11.2014
- Conducted regular performance reviews for employees to identify areas of improvement.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Department Manager
Walmart
Tulare, CA
12.2006 - 12.2011
- Monitored daily sales figures to track trends in customer buying behavior.
- Resolved customer complaints and issues promptly and professionally.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Identified training needs among staff members and organized relevant workshops accordingly.
Overnight Support Manager
Walmart
Visalia, CA
12.2001 - 12.2006
- strategically planning the overnight team to stock the incoming inventory freight on a daily basis in order for us to have side counters, ready for customers at 7 o'clock in the morning, including cleaning and excessive inventory being located.
- Provided coaching and mentoring opportunities for less experienced staff members.
- Coordinated with other departments to ensure customer satisfaction.
- Conducted regular performance reviews with team members, providing guidance on how to improve customer service delivery standards.
Overnight Unloading Supervisor
Walmart
Visalia, CA
12.2000 - 12.2001
- Monitored the loading dock area to ensure safety, accuracy, and efficiency of operations.
- Evaluated new technologies to improve operational efficiency.
- Developed and implemented policies related to unloading procedures and equipment use.
Sales Floor Associate
Walmart
Visalia, CA
10.1998 - 12.2000
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Participated in daily staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
- Created positive experiences for customers through friendly conversations during transactions.
Education
High School Diploma -
College of The Sequoias
Visalia, CASkills
- Store operations
- Financial management
- Inventory control
- Staff scheduling
- Customer service
- Sales analysis
- Professionalism
- Business leadership
- Problem-solving
- Merchandise planning
- Budgeting and cost control
- Employee retention strategies
- Documentation and reporting
- Employee engagement
- Verbal and written communication
- Multitasking and organization
- Root-cause analysis
- Performance metrics evaluation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food safety certified manager
References
References available upon request.
Timeline
Store Manager
Walmart
05.2018 - Current
Complex Manager
Walmart
11.2014 - 05.2018
Salary Assistant Manager
Walmart
03.2011 - 11.2014
Department Manager
Walmart
12.2006 - 12.2011
Overnight Support Manager
Walmart
12.2001 - 12.2006
Overnight Unloading Supervisor
Walmart
12.2000 - 12.2001
Sales Floor Associate
Walmart
10.1998 - 12.2000
High School Diploma -
College of The Sequoias
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